Syncing with ServiceNow

Continuous change and economic uncertainty are normal in today’s business environment. In fact, 88% of executives believe their customers are changing faster than their business can keep up, according to Accenture . A unified and intelligent platform can help organizations focus on what matters most—Net Promoter Score, revenue growth, and margin expansion—and seamlessly adapt to change. At Service...

If you're a ServiceNow Architect, aim to become one, or work with Architects, this article could be useful for you! I wanted to share with you my experience of the excellent ServiceNow Certified Master Architect (CMA) program that I'm lucky to be a part of. Wait… What is that Certified Master Architect program? ServiceNow has created a new "elite" program, to train and certify specialists, way abo...

ServiceNow is excited to peer into the future of customer experience (CX) to see what’s in store. Customer operations and service delivery have undergone significant disruptions in recent years. The year ahead promises to be no different. The continuing need to deliver a frictionless customer journey , a renewed focus on improving the agent experience, and the meteoric rise of generative AI (GenAI...

The Information Technology Infrastructure Library ( ITIL ) is a customer-centric framework that promotes governance, collaboration, and continuous improvement. At a time when IT service management ( ITSM ) is changing with new technology, shifting regulatory requirements, and decentralized teams, this is vital. We explored how the ITIL 4 service value system helps ITSM service providers generate b...

It’s no secret that finance organizations are ripe for disruption. Managing money has always been a manual process, from securing payment orders to renewing licenses, and everything in between. That's why ServiceNow Chief Financial Officer Gina Mastantuono invested in a formal citizen development program . She wanted to encourage all finance employees to lean into no- or low-code tools , such as A...

Product experience is a key driver of business success for ServiceNow and our customers. That’s why my product experience team and I spend a lot of time focusing on design principles that help ensure we exceed our customers' expectations. You don’t have to be a designer to use these principles and create great experiences . These are fundamentals that anyone can put into practice. Host: Andy White...

In my conversations with the ServiceNow partner community , there’s one thing I’m consistently asked: How do we work with you to adapt to the rapid speed of innovation and change? My answer is simple: To truly innovate, you have to understand the trends behind the innovation. ServiceNow recently collaborated with Harbor Research to scan the global marketplace. We wanted to understand the widesprea...

The Citrix ITSM Adapter service is a cloud-enabled service that, when installed in a ServiceNow instance, provides an easy way to seamlessly integrate ServiceNow capabilities with your Citrix environments. With the Citrix ITSM Adapter for ServiceNow, you can: Experience intelligent automation of employee self-services Simplify the provisioning and de-provisioning of your Citrix resources Access a...

In today’s fast-paced business environment, determining how short-term projects fit into long-term organizational goals may seem daunting. A strategic portfolio management framework is critical for companies looking to align their projects, investments, and resources with their overall business strategy. ServiceNow Strategic Portfolio Management (SPM) can help organizations consolidate their most...

ServiceNow is proud to be named a Leader, for the second consecutive year, in the Gartner 2021 Magic Quadrant for IT Risk Management (ITRM).1 We’re especially pleased that our ability to execute has been recognized with the highest rating of all vendors evaluated. Gartner also named ServiceNow a Leader in the August 2021 IT Vendor Risk Management Tools . Together, we believe these recognitions val...

Human resources (HR) digital transformation isn’t just a switch you can flip. It’s a never-ending process that starts at different points for every organization and team. When I meet with HR leaders across industries, I’m always excited to learn about their unique, complex challenges. As we stare down a new wave of economic uncertainty, it’s never been more important for HR leaders to make a stron...

2020 was a year of reckoning for companies across all industries. Businesses were challenged with adjusting to the new realities of work and life brought on by the COVID-19 pandemic and many organizations quickly responded to help meet evolving employee needs.   At ServiceNow, we’re proud that we were able to bring our Emergency Response apps and Safe Workplace suite to market within a matter of w...

ServiceNow’s first single, global, in-person user conference since 2019, Knowledge 2023 , drew more than 15,000 people. The enthusiasm among attendees was contagious. The opening keynote of this year’s conference in Las Vegas was standing room only. Against the theme of “Putting Yes to Work,” speakers shared their well-honed insights into the future of ServiceNow, the world of work as we know it,...

We’re excited to announce that ServiceNow Knowledge 2023 registration is open. This year, we’re thrilled to be able to convene at one global event May 14-18, 2023, at the Venetian Convention and Expo Center in Las Vegas. Our flagship user conference is an opportunity to gather with like-minded people who are passionate about creating great experiences for employees, customers, and partners. When t...

In today's business landscape, the employee experience (EX) and customer experience (CX) are closely connected. Improving CX can have a positive effect on EX and vice versa, making it crucial for both customers and employees. Join Kristen and Moin as they delve into the importance of the total experience and customer success, and explore how improving CX and EX can benefit everyone involved. Host:...

The retail, banking, telecom, and tech sectors have been trying to prove their love of customer experience (CX) for years. But the COVID-19 pandemic has underscored the need to elevate those vital customer relationships. German shoemaker Adidas is a case in point. In November 2020, it reported strong quarter-over-quarter performance. CEO Kasper Rørsted told Seeking Alpha that a great deal of the c...

A 2021 Deloitte study found knowledge management (KM) to be one of the top three issues influencing company success. According to the survey, 75% of organizations reported that creating and preserving knowledge across evolving workforces would be critical to their success over the next 12 to 18 months. This is clearly a competitive advantage. Yet only 9% of surveyed organizations felt prepared to...

You retrieve data about the service in question and instantly see exactly which infrastructure components the service depends on, as well as their statuses. You quickly engage IT operators to address the issue and notify the line-of-business lead with an estimated time for its resolution.  This scenario doesn’t have to be an impossible dream. Infrastructure visibility is a reality for numerous ent...

From humble beginnings to becoming an enterprise with more than 20,000 employees globally, ServiceNow has been through a lot of changes since its founding in 2004 . Although it started as an IT service management company, it's grown to connect people, functions, and systems across organizations. Today, ServiceNow offers solutions for IT service and operations management, the employee and customer...

ServiceNow is a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management (ITSM) Platforms for the ninth year in a row. We also ranked first in all three use cases evaluated in the 2022 Critical Capabilities for ITSM Platforms : Service Desk (3.76/5), Service Operations (3.73/5), and Business Workflow Automation (3.81/5). We believe these recognitions validate our strategy and directio...

It's a new era at XenTegra.   Today we interviewed our new host Fred Reynolds and found out about his background and experience building out automation and workflows with ServiceNow. And we had a little fun... Right! Host: Andy Whiteside Co-Host: Moin Kahn Co-Host: Fred Reynolds

Transformation. Everyone’s tossing that word around these days to the point it almost seems meaningless. Yet, it’s not. According to the 2021 EY CEO Imperative Study , nearly two-thirds of CEOs believe technology and digital transformation will have the greatest impact on the future success of their enterprises. In fact, 68% of these CEOs plan to make big-time technology investments throughout 202...

Provisioning new databases and cloning database requests make up a hefty portion of a database administrator’s (DBAs) workload. As reported in Forrester’s Total Economic Impact survey for Nutanix Era , database provisioning is time consuming, tedious, and often requires additional approvals for new systems to support the new provision. DBAs reported that “to handle the capacity of existing databas...

As more and more companies settle into the new reality of hybrid work at scale, the ease of making desktops accessible from anywhere—along with the adoption of workflow technologies and processes all from a single platform—will be critical. To enable the best employee experience, companies need to be able to transition seamlessly between remote and in-person work environments. The hybrid way of wo...

Today’s business demands that IT transform from a cost center to an innovation engine. To foster a business mindset, IT leaders need full visibility into operations so they can achieve desired business outcomes. At ServiceNow, we run IT like a business to deliver value quickly, improve productivity, and create great user experiences. The CIO Dashboard is one of the capabilities our IT leadership u...