SaaS Therapy

Our regular Friday re-cap of our Tuesday interview with Tim Hill, Director of Customer Success at Gong, a rapid-growth revenue intelligence company on the Deloitte Technology Fast 500 list. Takeaways Investing in customers is crucial for their success. Sales and customer success have different focuses and timelines. Measuring the outcomes of investments is essential. Engaging key personas and deli...

Do your key customer contacts experience real value in your product? Tune into to our conversation with Tim Hill, Director of Client Success at Gong, a rapid-growth revenue intelligence company on the Deloitte Technology Fast 500 list. Tim shares insights into driving customer retention and growth, emphasizing the importance of engaging key personas and earning their trust and attention. We also d...

Each Friday, we'll unpack the key points, or dig further into one specific topic, from our Tuesday episode. Repetition is key to learning, and we're here for it. Summary In this check-in, Todd revisits four incredible gems from our conversation with Maranda Dziekonski (SVP of Customer Success and Ops @Datasembly), including: How customer success must evolve in response to current economic...

Maranda Dziekonski, SVP of Customer Success and Ops at Datasembly, is a ground-up builder with over 20 years of experience in crafting world-class operations, specializing in Customer Success, Support, Tech Support, and Sales across B2B, B2C, and B2B2C sectors. Maranda's leadership has earned accolades as a Top 100 Customer Success Strategist, amongst many other recognitions. You can follow Ma...

Get to know your hosts, Todd Kirk and Casey Trujillo, as they discuss the importance of relationships in SaaS, the challenges that arise in these relationships, and how to respond. They'll share data, stories, voice of customer, and actionable tips you can use right away to improve your customer relationships and drive retention. Takeaways Relationships are crucial in the SaaS industry and req...

In this episode of SaaS Therapy, Todd Kirk and Casey Trujillo discuss the quarterly business review (QBR). They address the anxiety and stress that customer success managers often feel when conducting QBRs and emphasize the importance of preparing for them. The hosts provide tips on how to review data with the point of contact before the QBR, focus on the customer's needs and strategic initiat...