pmXcite - 'The Podcast'

In this episode, we discuss the importance of carefully crafting the automated messages from your leasing software.  The messages people receive from you when they first book an inspection or enquire about a rental property. These emails and SMSs can either make you sound like you are just going through the motions and that you are bored and uninterested.  Or, they can show that you real...

This episode is released one week before most agencies finish up for Christmas.  Terri highlights the 5 Critical Conversations she believes every Property Manager should have before they close up shop for the holiday break. In the podcast, she shares a script for each "conversation" so that you can hear not only what to say, but the tone to deliver it in. These Critical Conversations to have...

In today's episode Terri discusses the "saga" of PropertyMe's price increase email to their clients and the subsequent fallout. She uses it to create a case study for property manager around communication for, let's just say, more "sensitive" matters with our clients (anything to do with money). Terri runs through the 3 T's for nailing your communication - Technique, Timing & Tone and hig...

Welcome back to another episode of pmXcite the Podcast, brought to you by the amazing team at Inspection Manager   who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, I share my two favourite words to use in property management. The ones that not only make me look good, but really build trust with our clients. You may be surprised to hear what...

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, I answer a question from a property manager who is a little worried about how to tackle the subject with her clients who have properties available over Christmas.  She says “For the first...

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a JPM (Junior Property Manager) wants to know if they really have to reinspect a property if a tenant has to rectify a situation - she doesn’t really see the point when she is so busy. If you h...

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, Terri goes a little rogue and decides not to answer a question, but rather gets on her soap box a little about Data Security. However, if you have a question you would like answered, please hea...

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a Property Manager reaches out and says “We are having issues with renters who are moving out, not allowing us to conduct open homes in the lead up to their vacate.  They are either cancel...

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a Property Manager reaches out and says “I feel like I manage too many properties and have too much to do but when I raise the subject with my boss, she just tells me to use an ideal week as if...

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a Property Manager wants to know if I have any suggestions to help reduce her stress levels around taking holidays. She says “I’m booked to go on my first decent holiday for a while and I’m rea...

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a Principal asks “We’ve recently lost management of a property to a competitor due to service issues and the owner rang me upset that we refused to hand the file over to the new agency until th...

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, ““I’ve inherited a property that hasn’t been inspected since the tenant moved in nearly 6 months ago. Every time I book a routine inspection, the tenant comes up with some excuse as to why I ca...

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a frustrated property manager asks “We recently gained management of a property with a tenant in place, when we went to lodge the Form 5, it turns out there is no bond.  Can we ask for the...

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, a very upset property manager asks “How can I get greedy owners to stop destroying peoples lives with their unreasonable demands for rent increases?  I’m over having to deal with people wh...

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode, Amanda says “We are seeing an increasing number of tenants claiming their bond on the day they hand the keys back.  It’s really causing extra work and I’m worried that we might miss the no...

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. In this week’s episode we share 3 tips to reducing the number of emails being received into a Property Manager’s inbox. If you'd like to have your question answered, please head over to www.pmxcite.com , click the 'Fr...

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s podcast is about actionable steps to take to smash through an overflowing inbox. If you'd like to have your question answered, please head over to www.pmxcite.com , click the 'Free Stuff' tab, scroll to th...

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question is about helping the team manage the emails they are receive, particularly when they have two inboxes to monitor. If you'd like to have your question answered, please head over to www.pmxcite.com...

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question is “Have you got some suggestions for dealing with landlords who have lived in the property themselves and are now frustrated with their tenant’s requests?” If you'd like to have your question ans...

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question is “How much should I pay a Property Manager who is managing 50 properties” If you'd like to have your question answered, please head over to www.pmxcite.com , click the 'Free Stuff' tab, scroll t...

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question is “How do I stop having to constantly put out fires for my team?” If you'd like to have your question answered, please head over to www.pmxcite.com , click the 'Free Stuff' tab, scroll to the bot...

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question is “The boss is frustrated and wants to bring everyone back to the office. Do you have any suggestions on how to make working from home doable for our office? ” If you'd like to have your question...

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question is “Help! I’ve just discovered there is no Ingoing Report, what do I do?” If you'd like to have your question answered, please head over to www.pmxcite.com , click the 'Free Stuff' tab, scroll to...

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question is “How long should it take to get a quote from a tradie?” If you'd like to have your question answered, please head over to www.pmxcite.com , click the 'Free Stuff' tab, scroll to the bottom of t...

Welcome back to another Q&A Friday episode, brought to you by the amazing team at Inspection Manager who are always looking for ways to make the lives of Property Manager easier. This week’s question is “Can I send a Notice to Leave at the same time as a Lease Renewal.” If you'd like to have your question answered, please head over to www.pmxcite.com , click the 'Free Stuff' tab, scroll to the...