Learning Uncut

Aged care workers are empathic by nature. ACH wanted to provide their workers with an even deeper insight into customer needs through simulating the lived experience of an older person. Wearing suits designed by Sydney University, participants carry out daily activities that allow them to experience a range of conditions including vision impairment, hearing loss, a hunched posture, reduced tactile...

Gareth Killeen was a consultant when he started working on future leadership capabilities for Reece.  Using a human centred design approach, he discovered that this was not only about leadership - it was also about learning. The purpose and people at Reece inspired him so much that he joined the organisation as Head of Learning.  He describes the process he has used to involve people in design of...

Since starting in his role as GM of Learning at National Australia Bank (NAB) Damien Woods has set out to transform organisational learning.  In this episode he shares a story that illustrates the kind of shifts underway in learning at NAB. Shortly after starting in this role he visited the NAB Direct Bank Call Centre where he discovered that new starters were in a classroom for 17 days before sta...

Augmented Reality (AR), Virtual Reality (VR), 360 Video - what are all these technologies, how are they different from each other and in what situations are they best used to support learning? Do you need to hire expensive developers for these solutions or can you do it yourself? As a learning designer, how is designing for these modes of delivery different to that of current instructional design...

"As learning designers we so often want to push our content, and maybe all we need is some data to help facilitate the conversations."  "Using data isn't about FOMO, it is about solving a problem and you can get overwhelmed with data. So know what you want to collect otherwise you'll have too much, and you won't be able to make sense of it." In this episode, Clay Shearan from Woolworths Group and...

"Curation means very different things to a lot of people. Curation is really the art of bringing together different learning assets or resources, to create meaning for people, and for people to find the meaning in that for themselves. If you think about how we traditionally have done things in the past, it's really around creation, getting people from point A to point B, very instructional. Curati...

Conferences are a substantial investment of time and money.  However, as our guests Emma Weber and JD Dillon assert, they can be extremely valuable for professional development. We chat with Emma and JD about how they think about conferences and what they do before, during and after a conference to get the most out of the event that they can. Listen out for the similarities and differences in thei...

What does it look like to turn the traditional approach to Learning and Developmen t on its head? Cotton Group University   has taken a deliberately different approach.  They  focus on enabling  performance , using their learning programs as a toolkit.  Beth Hall talks us through the nuts and bolts of how this happens and gives us an overview of their learning culture.   Hosts : Karen Moloney & Mi...

Hosts : Karen Moloney & Michelle Ockers   Transcript and related resources: https://learninguncut.global/podcast/32/ Podcast information and more episodes: https://learninguncut.global/podcast/ Emergent: Podcast information and more episodes:   https://learninguncut.global/podcast/?podcast_series=emergent-series  

Over the past two years Spark NZ has embarked on an ambitious transformation of learning in order to build a 'culture of performance.' . Their goal has been to 'democratise knowledge' and create a self-sustaining performance ecosystem. This is Part 2 of our discussion with Kerry Peguero and Liv Wilson from the Learning Enablement Team about their innovative approach. In Part 1 (Episode 30) we cove...

Over the past two years Spark NZ has embarked on an ambitious transformation of learning in order to build a 'culture of performance.' Their goal has been to 'democratise knowledge' and create a self-sustaining performance ecosystem. We spoke with Kerry Peguero and Liv Wilson from the Learning Enablement Team about their innovative approach. Over two Learning Uncut episodes we discuss four core in...

'Freedom To Learn' is the evocative title of the organisational learning strategy at Farmers Mutual Group (FMG). This New Zealand rural insurer is moving away from a heavy focus on traditional training to more liberating, empowering approaches over a five-year horizon. Kate Jarvis, the FMG Learning and Capability Manager, discusses how the strategy was developed and their progress as they approach...

"It was a lot of experimenting and working out what is the best process." It's been one year since the Learning Uncut podcast crew took the plunge and hit "publish" on their first episode. In this edition, editor Amanda Ashby, along with hosts Karen Moloney and Michelle Ockers share how the podcast came to life, the process they have developed for producing a podcast as a virtual team, valuable le...

Introducing eLearning into an organisation is not an unusual thing these days. But doing it the way that Bethanie Aged Care did it is what resulted in a 98% completion rate of their compliance eLearning modules and won them several  learning industry  awards. In this episode ,  L&D Manager Danielle Phelan and L&D Consultant Christina Batten talk us through the strategy and approach they and their...

Do you delete those boring broadcast emails from IT about software upgrades and intranet changes without reading them?  This was the challenge faced by the ICT team at University of Southern Queensland.  Inspired by entertaining 6 second 'Vines,' Sandra Lammas had the idea to create short attention-grabbing videos and weave in important information.  As she puts it "they come for the entertainment...

Being the CEO of any startup comes with many challenges. But when you have a two-week startup timeframe, a new, geographically dispersed and fast-growing team with a lack of managerial skills, no processes and groups of displaced people and their new communities to support, the word "challenge" takes on a whole new meaning. In this episode, CEO David Keegan talks about how he steered Host Internat...

This is a fascinating case study that demonstrates the use of Communities of Practice as a central part of the capability strategy of an organisation. Arup is a 14,000 strong global organisation who design the built environment.  Their Skills Networks (a form of Communities of Practice) straddle all their business units and geographies.  Kim Sherwin, the Arup University Leader for Australasia, tal...

Ovolo Hotels are a  hospitality  group who like to do things differently. As they  embarked on  a period of rapid  growth  they  saw the need to create an L&D function   and o nboarded an L&D Manager.   Alexandra Lederer joined the business with no department, no team and no experience in hospitality. But what she did have was a background in marketing.   Challenged to be innovative  whilst  align...

What happens when the L&D Manager is also the Marketing Manager? You get to run a learning campaign! In this episode, Megan Power shares her story of using a video learning campaign to upskill retail staff on a new product line. She talks through how they produced and shared videos, used marketing tactics for engagement and used data analytics throughout the campaign to connect with their learners...

Today we speak with Nic Barry from Domain, an online property technology company, about how they revamped their approach to onboarding.  Faced with substantial business growth, their onboarding experience had become inconsistent.  Nic describes how they stepped back to look at the onboarding journey and created a more consistent and personalised experience while also improving process efficiency. ...

Did you ever get a letter from the Australian Taxation Office (ATO) and struggled to decipher the technical jargon and legal language?  Simon Paton is changing this!  Simon talks to us about the strategic shift for the ATO to reinvent itself.  A key part of this is building better relationships with taxpayers and other community groups.  His work to improve written communication of ATO decisions i...

Imagine the challenges of being a new bus driver and having to learn the routes through a busy city like Sydney.  In Tanya Lau's words "It's v ery high pressure, and you've also got to  deal with customers as well  and learn everything there is to know about that job on the spot ."   Transport New South Wales had been seeking solutions to alleviate the stress  of route familiarisation  on drivers...

Arun  Pradhan is the creator of the Learn 2 learn app,  which he developed t o  help individuals develop learning skills and organisations to build a culture of continuous learning .   After discussing the content and format of the app,  Arun  talks about the way he used himself as a guinea pig while developing the app.  He also provides tips for when an app could be appropriate as part of a learn...

Get ready to fire up your Professional Development. This is our first episode for 2019 –Happy New Year. Many people take a break during this period. Often people reflect on the past 12 months and look ahead to the coming year. It's a great time to update your Professional Development Plan. We are joined by Neil Von Heupt, who spent four years at the Australian Institute of Training and Development...

In February this year the Learning Uncut team started recording episodes for  the this  podcast which went live in June. Since then, there have been 15 published episodes with some great guests covering a wide range of topics and sectors. In this episode, Karen, Michelle and Amanda look back over their first year in podcasting and discuss highlights, insights, learnings and ideas for Learning Uncu...