For The Record - Archive

Bill Nalu  is President of Interstate Auto Care in Madison Heights, Michigan and has been in business for 30 years.  Bill collaborates with industry professionals, in building today’s “high-tech/old-fashioned” customer service system. Bill has been a big contributor to the podcast and he currently serves on several industries and educational advisory councils including AutoValue/Bumper to Bumper,...

Jeremy O’Neal   President and lead sales trainer for Advisorfix, began his career as a Service Advisor and moved into Service Management at the dealership level for VW, Audi, and Porsche. He consistently placed in the top 3% of Service Advisors across the nation. With a passion for helping others, Jeremy started coaching Service Advisors in 2007. Jeremy also owns an independent auto repair shop Fr...

Cecil Bullard is  President of the Institute for Automotive Business Excellence. He is a trainer and business coach in the automotive aftermarket working closely with service professionals. See links below. Key Talking Points You must see your value and not be afraid to charge the labor rate that will make you a profit. You must have self-worth to feel right about what you charge for your time, kn...

Darrin Barney , his wife and his younger brother, Chad, started the business 16 years ago with a background in fixing cars at home. Growing up, the rule in the Barney household was that when the boys earned their Eagle Scout rank, their parents would buy them a Jeep. “They were early Jeep CJs,” Barney says. “And anyone who had an early CJ will tell you that if you drive it, you have to fix it. Dar...

John Burkhauser is currently employed at BOLT ON TECHNOLOGY as the Director of Education, a job that allows him to use a lifetime of learning experience day in and day out.  John dreamed of being a meteorologist but found out college wasn’t for him. When his car failed the state inspection, that was the day his career was decided on. John went to Pennco Tech to attend the Auto Gas and Diesel progr...

Jody DeVere, CEO of Ask Patty.com works with automotive retail locations to become Certified Female Friendly, learning how to create a culture and experience that attracts and retains loyal women customers. Jody DeVere is an internationally recognized speaker, trainer, often quoted industry pundit and spokesperson for the automotive industry on the women’s market. She has been featured by the New...

Rick White’s Previous Episodes HERE . Rick White from 180 Biz is passionate about the formula for success. He has a message for you on getting up when you fail. Listen for a great quote from Winston Churchill on Success. Rick says accepting and recovering from failure will make all the difference. Talking Points: You had a dream that lit you up. Life happened and may have knocked you down, b...

Matt Fanslow’s Previous Episodes HERE .    Talking Points: What are your apprentice techs doing in your shop? Are they working on the lube rack? Are they just doing tires? If they feel stranded on the lube rack, they may get disenfranchised with the job and get the wrong opinion of the industry. If you are thinking about the future these apprentices should become your A tech someday. They ne...

Gonzo’s Previous Episodes HERE .    Talking Points: There are signs to look for.  Listen to your body. Consider the stress you have in your life. Listen to your loved ones. They can tell that you are not the same. Warning signs mean something if they repeat. Should you be preparing a life change emotionally, financially, physically. Adjustments are necessary if this happens to you. There are...

It all started when Jennifer Filzen decided to become a singer/songwriter and created her first pop music album, Sirena. Her marketing and sales talents afforded her the opportunity to get her music heard around the world, including India, China, Europe, Australia, and the United States. Her writing talents launched her into writing SEO content for websites, social media marketing posts, and custo...

Maylan Newton Previous Episodes HERE .    Talking Points: Key numbers to know if you want to have a successful business. The gross profit he says is one of the most important numbers to manage. Shop owners are working way too hard and are not making enough money. Numbers are simple. In sports we keep score. In business, you need to know if you are winning or losing. Be socially involved and in tou...

Chris Cloutier Previous Episodes HERE .    Talking Points: Great leaders take ownership. Read book ‘Extreme Ownership’ by Jocko Willink and Leif Babin Take ownership of every situation in your life and business. Training is one of the most important steps in being a good leader and running a great business. If you ask your people to train and you don’t, they won’t. They will follow you if you lead...

For 20 years, Ron Ipach, co-founder of Repair Shop Coach, has helped over 5536 auto repair shop owners to get and keep all the top-quality customers they can handle. Marketing auto repair services is all he does. He lives, eats, and breathes it every day.  He has seen, heard, and tested practically every kind of marketing there is out there today. He’s examined the results.  He’s tweaked and teste...

G Jerry Truglia Previous Episodes HERE . Talking Points: How do we get people into the industry Technicians need to be respected but we need to create the standards that remove that paradigm. Accountants and doctors get retraining each year. We need to have standards similar to these. We need to invest in our technicians instead of giving them hats and jackets. Not enough technicians are attending...

Hi and welcome to episode ZERO of the For The Record Podcast. As the Remarkable Results Radio podcast and the Town Hall Academy has blossomed to a combined 400 plus episodes as of this recording; I had a desire to let my guests go deeper, to offer stronger opinions, to push the boundaries or envelope, if you will, and to have a rant on a subject or subjects they are passionate about. Yes, a depart...