Customer States...

Hold your collective pinkie's out for the wine fueled episode as Jake, Mike, Ali, and Eric talk about pay plans and pay structures, laundry list customers, safety issues and how manufacturers should deal with them, learning on the job versus learning at a trade school, parts ordering fiascos, know-how versus know-why, causing ripples at a corporate level, why your terrible story will result in a b...

Jake, Mike, Ali, and Eric bring you topics such as everyone's disdain for Mondays, oil cap alignments, CASH 4 CLUNKERS, security updates from the parent company that disrupt normal operations, red sheet rechecks, a broken Miata, and an exploded Explorer. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Customer_St...

Sit back and relax as Jake, Mike, Ali, and Eric walk you through the whimsical world of geographic locational awareness, the VW diesel scam, Over-The-Air Updates and the havoc they can wreak, lots of warranty and warranty admin talk, would techs make good parts people or warranty admins, does the volume of warranty repairs you dealer does depict the quality of the product, dealers not performing r...

Jake, Mike, Ali, Eric, and special guest Dale Follett take you on a special journey through the forest of dealership life with stories of parts cannon-ers, glass coffins, customers who don't know how to use their vehicles, the "80% or less club", Frank Sinatra, TRAINING! Eric, Amish talk, Green House Gas Warranties, 131 slides of doom, everyone makes mistakes, a bunch of edits, big dealer vs small...

Happy one-year anniversary to us! And thank you to all of you, our listeners! Sit down with Jake, Mike, Ali, and Eric while they rejoice in fond memories of the previous year of podcasting, tell dad jokes, talk about plexiglass dividers, Jake's first Thermal Event, dealing with customers, how does the service writer to tech relationship work, Listener Poll results, ocular problems, how the custome...

While Kevin and Isa play a loud game of Monopoly in the background, listen in to our special St. Patrick's Day episode, where Jake, Mike, Ali, Eric, and special guest Brady Weidebusch discuss topics like sloppy seconds, big dealer versus small dealer, JAKE CAN'T DRIVE STICK, the Satan's Blood Challenge expanded version, Sling Blade, shop morale and a failed Pizza Party attempt, pay scheduling, "wo...

Jake, Mike, Ali, and Eric bring you topics such as "Well, I read on the forums that...", black boxes and party packs, horrible jokes, three loose chickens, the Flat Tow Story update, Mike's cover was blown, topping off, annoyances, intentional misuse of the vehicle, breathalyzer interlock devices, and of course, many tangents! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouT...

Jake, Mike, Ali, Eric, and special guest Dustin Gelbard (an independent exotic car repair shop owner), crack themselves up with talk about difficult customers, how to pay your techs, customers who cannot accurately describe their vehicles problem, a trainee's finger, CSI scores (Customer Satisfaction Index), why Yelp is so horrible, feeling out customers, we get to know Dustin, let the listeners a...

Jake, Mike, Ali, and Eric discuss Eric's mom, PDI rechecks, comebacks, full send Raptor noises, tall people in small cars, saying "Hoyaaaaaah!" to customers, the Equinox update, Mike gets worked up, See What I See systems, the whole "I know the owner" gimmick, tech handwriting, warranty stories, and workplace shenanigans. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube a...

Listen along as Jake, Mike, Ali, and Eric bring you interesting topics such as Jake's bet with Ali, Jake's doorhandle story, Jake gets called out by a listener, stories about drugs and druggies, lots of acronyms, Ikea furniture, thicker than a snicker, kicking out "customers", how sometimes the problem has nothing to do with the vehicle, many tangents, and of course, Listener Mail! Check us out on...

Buckle Up. In this episode, Jake, Mike, Ali, Eric, and sometimes Kevin talk about interesting and strictly car related subjects such as Eric's trip to Vegas, Mike's side job with Kevin doing lighting, Doug TV show references, and a porter named R2D2. Topics also include Flexing on Flex's, Raptoring a Raptor, another edition of "That's Not Warranty!", pay to play diesel, how Dale Follett of Twisted...

For the 50th episode, Jake, Mike, Ali, and special guest Nastasia Dodd bring you exciting new things such as Dealership Drama, Pharma Ford, teaching a man to fish, end of day rushes, odd noises, another flat tow victim, playing pranks on Mr. Ugga Dugga, corporate vs franchise, consumer power vs dealer power, Eric phones home, rental car talk, many tangents, and of course, Listener Mails! The song...

Jake, Mike, Ali, Eric, and special guest Kevin Waters bring you topics such as staying late to meet a promise time, training, recalls, flat towing your vehicle improperly, how not to do an oil change, a special surprise for a special someone, maybe too many tangents, and of course Listener Mail! The song "The Metro" courtesy of The New Waves! Check them out on Facebook and Spotify! Check us out on...

In this intoxicating episode, Jake, Mike, Ali, Eric, and the host of Flat Rate Tech Podcast consume adult beverages, talk about employee dedication in inclement weather, interesting interior design motifs for cars, gun talk, tech to warranty admin relations and tech to service advisor relations, overweight service managers, tons of horrible customer and car stories, and of course, Listener Mail! T...

In this revved up episode, Jake, Mike, Ali, and Eric discuss cowboy hats, wardrobe malfunctions, customer surveys, attempted thefts, more back ordered parts, the seat cover story update, Kevin's "special" drink mix, good ideas on how to retain and reward techs, fire mapping, "The Great Muffler Debate", and of course, many tangents! The song "I Ran (So Far Away)" courtesy of The New Waves! Check th...

Listen in as Jake, Mike, Ali, and Eric reiterate why customers should not work on their own cars, unreasonable reasons to have to wait for your vehicle to be repaired, a question is posed to Eric, we get interrupted by other Ali and then Kevin, talk about rechecks, dead batteries, Mike's off-roading story, and of course, many tangents! The song "Take On Me" courtesy of The New Waves. Check them ou...

Happy New Years! Jake, Mike, Ali, Eric, and Kevin pull out all the stops for the last episode of 2021. With talk of over-privileged children, coupon customers, accused lot damage, most dangerous shop experiences and practices, our holiday gift exchange, and of course, many tangents, this is an episode you surely will not want to miss! The song "White Wedding (Part 1)" courtesy of The New Waves. Ch...

On this interesting episode, Jake, Mike, Ali, Eric, and special guest Kevin Waters profusely apologize for technical errors, wish Jake a Happy Birthday, discuss Extended Service Plans in more detail, talk about Covid and all that goes along with it, work Holiday Parties, Eric's crazy van engine oil leak story, stupid customer concerns, weird holiday traditions, an apologetic customer, more dad jok...

Listen as Jake, Mike, Eric, and Ali discuss things such as the elderly and shuttle driving, horrible Dad jokes, shout out Listeners who win money, provide us with drinks and advice, a record breaking Warrranty Claim, so many tangents, and of course, Listener Mail. The song "I Melt With You" courtesy of The New Waves. Check them out on Spotify and Facebook. Check us out on Spotify, Apple Podcasts,...

Jake, Mike, Ali, and Eric take you on a wild journey with more crazy customers, a customer induced shudder concern, ripping off the elderly, the continuation of the riveting "Documentation Rock" story, an update to the "Bronco Noise" story, discussing the wild paint scheme choices of some people, and as always, more tangents than we can handle. The song "Take On Me" courtesy of The New Waves. Chec...

Jake, Mike, Ali, Eric, and special guest Will Tomczak discuss stupid Technical Service Bulletins, the "Documentation Rock", broken cars that keep on breaking, IT, a cat-astrophe in the engine bay, and a very frustrating situation involving a brand-new Ford Bronco and an unresolved noise concern. The song "Hungry Like The Wolf" courtesy of The New Waves. Check them out on Spotify and Facebook! Chec...

With Kevin Waters back on the board, Jake, Mike, Ali, and Eric take you through a literal whirlwind of fallen light poles and lot damage, multiple customer no-no's including how to lose Mike's attention in less than 6 words, why you should always double check the basics, and the announcement of who won the next "Ask A ______" segment! The songs "I Ran (So Far Away)" and "Turning Japanese" courtesy...

Catch up with Jake, Mike, Ali, and Eric as they discuss things like more idiot drivers, pride (or lack thereof) in your work, how one person's negative attitude can bring the whole shop down, why sometimes bigger isn't always better, many tangents and interruptions, and of course Listener Mail! The song "The Metro" courtesy of The New Waves. Check them out on Spotify and Facebook! Check us out on...

Jake, Mike, Ali, Eric, and special guest Sean Lifter tear into subjects like the difference between work friends and actual friends, why it's important to read all available signage before parking, death by F-150, how having no internet and no phones equals no work, nicknames and how hilarious they can be, we learn more about Sean, and of course Listener Mail! We also introduce our new line of sti...

Sit back and relax as Jake, Mike, Ali, Eric, and special guest Will Gaddie bring you popular and controversial subjects such as Extended Service Plans and their importance, an explanation of a "Bird Dog" from a man who knows, why you shouldn't let your kids dictate the repair direction on their vehicles based on some "mechanic's" input, a hilarious new segment called "Ask A Salesman", and of cours...