Convenience Matters

As c-stores continue to be a preferred destination for prepared foods and beverages, retailers are paying more attention to flavors. We look at what's resonating with customers and how can different flavors -- whether "swicy" or "swalty" -- be used and combined. Hosted by: Jeff Lenard About our Guest: Amanda Baltazar, Retail & Hospitality Journalist Amanda is a journalist with 20-plus years of exp...

On Jan. 1, 2026, retailers in 8 states will face SNAP Food Restriction Waivers that restrict items deemed "non nutritious. Here is what retailers need to know. Hosted by: Jeff Lenard About our Guest: Margaret Mannion, NACS Director, Government Relations Margaret leads federal advocacy efforts at NACS on issues including SNAP, food traceability and retail crime. Margaret joined NACS in 2019 as gras...

Visa and Mastercard reached a settlement with merchants on a swipe fees class-action lawsuit. It's opposed by retail groups, including NACS. Hosted by: Jeff Lenard About our Guest: Doug Kantor, NACS General Counsel Doug has served as legal counsel for NACS for more than 20 years, originally as a partner with the law firms Collier Shannon Scott PLLC and Steptoe & Johnson LLP. He has been NACS in-ho...

The big term in retail today is "customer experience." Sometimes that's great customer service, sometimes that's something unique in the store--like hiding a speakeasy behind a fake cooler door. We talk about how to create a unique experience that works for any retail location. Hosted by: Jeff Lenard About our Guest: Tony Donatell, Owner, Farmer's Grandson Eatery Tony founded the Minneapolis-area...

In part 2, we continue the convenience-focused conversation with Clerks' stars Kevin Smith and Jason Mewes, talking about a range of subjects, including other movies about convenience stores. Hosted by: Jeff Lenard About our Guests: Kevin Smith, Actor, Writer, Director Kevin wrote and starred in the groundbreaking movie "Clerks," which centered on the interactions at a local Quick Stop convenience...

Kevin and Jay talk about their 30-plus-year love affair with convenience stores in a freewheeling conversation that takes a few tangents. Hosted by: Jeff Lenard About our Guests: Kevin Smith, Actor, Writer, Director Kevin wrote and starred in the groundbreaking movie "Clerks," which centered on the interactions at a local Quick Stop convenience store. "Clerks" is often ranked as one of the best Ge...

Hemp-derived THC beverages could present opportunities for convenience retailers that already sell age-restricted products. Hear more about this growing trend. Hosted by: Jeff Lenard About our Guest: Melissa Vonder Haar, Writer/Consultant, MelissaV Inc. Melissa has written about the convenience retailing industry for nearly two decades and has written numerous feature articles for NACS Magazine. I...

Incoming NACS president and CEO shares his insights on leadership and the industry's bright future. Hosted by: Jeff Lenard About our Guest: Frank Gleeson NACS President & CEO beginning January 2026 Frank is the former president and CEO of Aramark Northern Europe and 2018-2019 NACS chairman. He will serve as the new NACS president and CEO beginning January 1, 2026, succeeding current NACS President...

The U.S. Mint stopped producing the penny earlier this year, which has triggered a penny shortage. Find out what's happening behind the scenes and what retailers can do. Hosted by: Jeff Lenard About our Guest: Anna Ready Blom, NACS Strategic Advisor, Government Relations Anna serves as a policy advisor to the NACS government relations team. During her 10-plus years at NACS, she led numerous advoca...

C-stores are redefining convenience within a digital ecosystem that is on their customers' phones and in their vehicles. Hosted by: Jeff Lenard About our Guest: Stephanie Sikorski, NACS Vice President, Strategic Initiatives Stephanie has led sophisticated marketing and community outreach campaigns for 20 years, the last 12 at NACS. She also is CEO of TruAge.

Hear how some convenience retailers are creating pop-culture moments at their stores and within their community. Hosted by: Jeff Lenard About our Guest: Lonnie McQuirter, Director of Operations, 36 Lyn Refuel Station Lonnie leads 36 Lyn Refuel Station, an independently owned, community-focused fuel station in South Minneapolis, MN. He is a member of the NACS Board of Directors and its Executive Co...

The acquisition brings together elements that are growing in convenience retail: great foodservice with a neighborhood feel. Hosted by: Jeff Lenard

Brands create trust, loyalty and a unique identity for businesses. Hear how some convenience stores leverage their brands to reach new and existing customers. Hosted by: Jeff Lenard About our Guest: Amanda Baltazar, Retail & Hospitality Journalist Amanda is a journalist and NACS Magazine contributing writer with over 20 years of experience and expertise in foodservice, beverages, restaurants/bars...

Gas price continues to be top of mind with drivers, but the price per gallon is only one factor for why they select a place to purchase fuel. Hosted by: Jeff Lenard About our Guest: Adam Rosenblatt, Founding Partner, Bold Decision Adam is one of the nation's leading political consultants sought after for his ability to help clients achieve victory through effective research-based strategies and me...

Over the past five years, Stafford Shurden has travelled across the South to celebrate great food for his "Gas Station Tailgate Review" program. His new book, "Meet and Three," is about his life experiences as a restaurant owner, farmer, and convenience store and gas station food connoisseur. Hosted by: Jeff Lenard About our Guest: Stafford Shurden, creator of Gas Station Tailgate Review Shurden i...

We're sharing insights from a recent road trip/market tour and the big takeaways on what's new in convenience. Hosted by: Jeff Lenard About our Guest: Frank Beard, Convenience Retailing Expert Frank is a Des Moines, Iowa-based marketer, speaker and writer who focuses on the convenience retailing industry. He serves as head of marketing at Rovertown, an app platform for convenience retailers.

A new Transportation Energy Institute report reveals what consumers think about the vehicle technologies and fueling options they're looking for. Hosted by: Jeff Lenard About our Guest: John Eichberger, Executive Director, Transportation Energy Institute John has more than 20 years of experience in the fuels industry, including more than a decade leading the Transportation Energy Institute (former...

Confidence isn't something you're born with—it's something you build. And when you build it, opportunities often can follow in both your professional and personal life. Hosted by: Jeff Lenard About our Guest: Juan Bendaña, author and keynote speaker Juan is an internationally recognized speaker (including at the 2024 NACS Show) who helps leaders navigate uncertainty and exponential change by devel...

As convenience stores continue to advance foodservice, events like the NACS Food Safety Forum are helping industry leaders address traceability, implement new technology and maintaining consumer trust. Hosted by: Jeff Lenard and Chrissy Blasinsky About our Guest: Evan Powell, Retail Food Protection Manager, Kwik Trip Inc. Evan Powell is the retail food protection manager at Kwik Trip. He is a grad...

On July 17, the FDA announced that Juul Labs products are authorized in the market. However, the vape market still has very little clarity, and that was the focus of a July 18 letter from NACS and other groups to President Trump asking for action. Hosted by: Jeff Lenard About our Guest: Doug Kantor, NACS General Counsel Doug has served as legal counsel for NACS for more than 20 years, originally a...

Hybrid/remote workers and regular commuters shop and eat differently, and there are opportunities to craft messages that appeal to each group's interests, according to the findings from a recent NACS consumer survey. Hosted by: Jeff Lenard About our Guest: Adam Rosenblatt, Founding Partner, Bold Decision Adam is one of the nation's leading political consultants sought after for his ability to help...

To celebrate our 500th episode, we are sharing our most popular episode, a conversation with William Shatner. He has some opinions! Hosted by: Jeff Lenard and Henry Armour About our Guest: William Shatner, legendary actor and icon Captain Kirk, T.J. Hooker, Denny Crane, so many TV shows and movies and record albums, the oldest person to fly in space…need we go on?

A look at the key factors that could affect gas prices over the summer-drive season and the second half of the year—and how prices affect consumer behavior both at the pump and inside the store. Hosted by: Jeff Lenard Jeff oversees internal and external communications at NACS. He has conducted over 6,000 interviews with reporters, mostly about fuels-related issues.

Store tours and discussions during the 2025 NACS Convenience Summit Europe in Copenhagen revealed opportunities for retailers to consider, no matter where they do business. Hosted by: Jeff Lenard About our Guest: Mark Wohltmann, Director, NACS Global Mark is responsible for the strategic development of NACS Global, a worldwide network that supports convenience retailers and their businesses. He ha...

Credit card swipe fees are a huge pain point for retailers and the customers they serve. Hear how the Credit Card Competition Act can bring competition to a broken system. Hosted by: Jeff Lenard About our Guests: Doug Kantor, NACS General Counsel Doug has served as legal counsel for NACS for more than 20 years, originally as a partner with the law firms Collier Shannon Scott PLLC and Steptoe & Joh...