Eric Mulvin
Contact Center Cactus Chat
For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen to how Eric started from one small business to another to get to what Pac Biz is now
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Growth and Success with NBL Superstar Kai Sotto 21.11.2022 9:11
Eric sits down with Filipino-born basketball superstar Kai Sotto to go over how he overcomes failure and achieves dreams as a young athlete/entrepreneur.
All Things Chocolate & the Customer Experience 28.10.2022 9:59
Eric sits down with lawyer turned chocolate savant Mark Svejda for a sweet perspective on finding what customers want.
Working with a Taxi Contact Center Part 2: Customer Challenges & Driver Calls 21.10.2022 9:54
Eric and Jake get right into where they left off, offering solutions in dealing with difficulties with passengers and dispatching, plus finding balance in making the right calls.
Working with a Taxi Contact Center Part 1: Outsourcing Customer Support 14.10.2022 9:56
Eric and Jake get into the nitty-gritty on the importance of outsourcing a customer call team for your transportation business.
Successful Outsourcing Part 2: Company Values 07.10.2022 9:49
Eric and Jake continue from where they left off with more advice to help start-up outsourcing companies find their success in a growing industry.
Successful Outsourcing Part 1: What Are Your Options? 30.09.2022 9:52
Eric and Jake get into the nitty-gritty of onshore, nearshore, and offshore outsourcing, working with freelancers, and more.
Working From Home Part 2 19.09.2022 10:00
In this episode Eric and Jake talk more about working from home and what its future looks like. How both the Contact Center outsourcers and the agents are able to adapt and innovate in this kind of work system.
Work at Home: The Future of Working Remotely Part 1 09.09.2022 9:14
Eric and Jake sit down to talk about how having their agents work from home has benefitted their company, and what this setup could look like in the future.
Eric Mulvin, Customer Service and Staffing Pain Points Part 2 02.09.2022 9:57
Jake and Eric give us an in-depth look into what goes on behind the scenes at outsourcing companies like Pac Biz, addressing business challenges in hiring, training, staffing and more. www.pac-biz.com
Customer Service & Staffing Pain Points - Part 1 22.08.2022 9:51
Jake and Eric share stories of some of the challenges their clients face around customer experience and what Pac Biz has done to solve it. We talk about how we help cover shifts on demand and what impact it has for a company and their customers when they are missing customer calls.
The Pac Biz Story Part 2 09.08.2022 9:50
Eric and Jake wrap up the story of how Pac Biz started to grow. We talk about how Jake has been a part of that from call center agent to Operations and Account Manager and together lead a team of around 200 outsourced customer service staff.
The Pac Biz Story Part 1 12.07.2022 9:59
For the first episode Eric and Jake talk about the Pac Biz story and how the company came to be. Listen to how Eric started from one small business to another to get to what Pac Biz is now
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