ConnectedPodcast

If you want to sell more cars, should you be looking into data mining or equity mining? Yes! Reynolds and Reynolds product planning manager Hayley Holmes explains how combining data and equity mining with a predictive analytics engine forms a recipe for success in the latest episode of Connected.

Think about the best retail experience you’ve had lately. Now compare it to the experience of being a customer at your dealership. How do you stack up? In this week’s episode of Connected, Reynolds account manager Noah Rice talks with Jessica about how dealers can meet consumer expectations and make things easier for their customers.

Protecting your assets has never been more important. Watch the latest episode of Connected to learn tips on how to identify and prevent theft from happening at your dealership from Reynolds product planning manager, Gary Reinhardt.

Are you meeting the growing consumer demand for online car-buying opportunities? Watch the latest episode of Connected to learn the best tips and strategies for selling online from Bill Cullen, General Manager at Joseph Volkswagen of Cincinnati.

Give your dealership a competitive advantage by enhancing your customers’ virtual experience. Watch the latest episode of Connected to learn tips on creating videos in each department from director of Reynolds Consulting Services, Carl Bennett.

Are you loading your shop with potential for upsells? This week’s podcast features Cory Coler, fixed ops product planning manager at Reynolds and Reynolds, and he talks about best practices for online appointment scheduling. Check out the episode now!

This week’s podcast features Scott Frieszell, director of network services at Reynolds and Reynolds. He covers network optimization and security as dealers shift to digital solutions and remote work. Check out the episode now!

Our guest on this week’s podcast is Therese Baker, director of corporate events marketing at Reynolds and Reynolds. She covers the state of industry events and what the future holds for conferences and trade-shows. Check out the episode now!

On this week’s podcast, we speak with Susan DeSantis, marketing director for KeyTrak, about the risks associated with improper key management and how to bolster your dealership’s security and productivity with a key management system.

On this week’s podcast, we’re speaking with Tim Palms, general manager at BMW of Honolulu, about how adding smart kiosks to his service department has helped streamline the check-in process and stay ahead of the curve and their competition.

On this week’s podcast, Jessica sits down with Tom Salzman, sales director with Naked Lime Marketing, to talk through using market and impression share to gauge success in a time where MoM and YoY reporting have become unreliable.

If you’ve ever had a bad phone experience, this episode of Connected is for you! Listen to Geoff Mercurio, communications specialist at Reynolds and Reynolds, talk about a frustrating experience he had calling a dealership as a consumer and how to improve your phone process so it doesn’t happen to your customers.

Douglas Wells, general manager at Ray Catena Mercedes-Benz of Edison, is making it simple and safe for customers to explore vehicles at the dealership in person. Check out our newest Connected Podcast episode where Doug shares his strategy.

How should you communicate with your customers right now—is it by phone, email, or text? Check out our newest Connected Podcast episode where we talk with Matthew Clark, manager of consulting services at Reynolds and Reynolds, about the best strategies to use when reaching out to customers.

Looking for ideas on how you can help out your community right now? Check out our newest Connected Podcast episode. We talk with Alice Elliott, administrator of the Associate Foundation at Reynolds and Reynolds, about how dealers can best serve their communities during the COVID-19 outbreak.

A new episode of the Connected Podcast is here! In episode 27, we’re talking with Rudy Nieto, enterprise and OEM sales vice president at Reynolds and Reynolds, about how dealership groups and manufacturers are preparing to address pent-up demand as states begin to re-open.

In this episode, Lance Alverson, sales vice president in the Midwest at Reynolds and Reynolds details current dealer sentiment and expectations as state economies make decisions on re-opening the economy.

In this episode, Ryan Zwerneman, Sales Director for Naked Lime Marketing, talks about how dealerships can look at patterns in the stock market to optimize their marketing strategies going forward.

Check out today’s episode of the Connected Podcast where Willie Daughters, senior vice president of customer service and support, discusses our online training. Learn about continued training opportunities as well as new offerings in response to COVID-19. Watch now!

A new episode of the Connected Podcast is here! In episode 23, we talk about several ways to manage your staffing process and strategy as business begins to pick back up. Watch now!

Welcome to Reynolds and Reynolds’ podcast, Connected. In this episode, Craig Lawson, sales director at Naked Lime Marketing, discusses what the market will look like post-COVID-19, and how dealerships can prepare their marketing strategy.

Start preparing to flip the open sign on for your dealership. Arthur Newell, senior director of software utilization at Reynolds and Reynolds, shares tips on how to do just that in this episode of Connected.

On today’s episode of Connected, we feature Jared Klein, Sales Director at Naked Lime Marketing. He gives tips on how to think about your dealership’s marketing strategy as Covid-19 restrictions start to lessen.

Check out the next episode of the Connected Podcast! Today, we sit down with Jon Strawsburg to discuss best practices for approaching online retailing –handling the trade, conducting the signing ceremony, and more!

Episode 18 of the Connected Podcast is here! In this episode, Jody Huff, Vice President of Telephony and Communications, talks about several ways to manage your phone traffic during a shifting retail environment. Watch now!