ConnectedPodcast

Today's episode of Connected features Shannon Robertson, Executive Director of The Association of Finance and Insurance Professionals. Our discussion is about all things compliance when it comes to your protecting dealership. AFIP trainings are very beneficial to preventing "bad behaviors" in your dealership.

Today's guest on Connected is Kelly Stumpe, who's also known as The Car Mom! Kelly co-hosts the Carpool Podcast and helps her followers on Instagram and YouTube navigate the car buying process. With experience selling cars and becoming an industry influencer at the height of the pandemic, Kelly's niche is focusing on helping first-time, young, or women car buyers through the car buying experience....

This week's guest is Shawn Leibold, Director of Industry Relations here at Reynolds. Shawn's experience in creating community outreach events and sponsorships spans past the automotive industry. He brings great knowledge as to why it's important to build relationships with your community and how dealers can create impactful events to drive outreach. Enjoy listening to Shawn's many stories from the...

If you've ever attended a Fixed Ops Roundtable event, you'll definitely recognize this week's guest! We're talking with Ted Ings, Executive Director of the Center for Performance Improvement and host of the Fixed Ops Roundtable. Ted talks about his 40 years of experience in the automotive industry, shares some stories from past events, and the charity focus of this year's Fixed Ops Roundtable.

Is your dealership looking for a way to create value, generate profit, and help customers with low credit scores? This week's guest is Paul Sansone Jr, owner of Sansone Jr's 66 Automall and co-founder of Dealer Controlled Leasing. Paul recently won the Best Idea Contest at the 2022 DrivingSales Executive Summit. In this episode, Paul talks about the origin of Dealer Controlled Leasing and how it w...

"It all boils down to one acronym, BRT: build relationships of trust. Without relationships, we're nothing. Without desire to serve and empower others, we get nowhere." This week on Connected, Greg's chatting with Michael Cirillo, CEO of FlexDealer and host of The Dealer Playbook podcast.

We have another great guest on this week's Connected! Greg is joined in studio by Brian Pasch for an insightful episode that touches on several important topics: cybersecurity, Google Analytics 4, connected retailing, and the upcoming Modern Retailing Conference.

It's the 100th episode of Connected! We've come a long way from recording episode one in Greg's basement and we have a fantastic guest to celebrate the occasion. Greg is joined by Susan Givens, publisher of AutoSuccess Magazine, for a conversation about the evolution of media consumption, what AutoSuccess has in store for 2023, and how dealers can provide value by sharing quality information. List...

We're raising a little trouble on this week's Connected! Greg is joined by Paul J Daly and Kyle Mountsier from Automotive State of the Union (ASOTU) and The Automotive Troublemaker podcast. Together, they discuss their upcoming ASOTU CON event and the importance of collaborating within the automotive industry.

We have another first this week! John Keohane, vice president of operations at Temecula Valley Buick GMC, has never appeared on a podcast before but he joins Greg for a wide-ranging conversation. They discuss dealership CRMs, supply and demand, virtual retailing, how to transition online buyers once they arrive in store, and the future of the automotive industry.

"If you don't have a security focus in your dealership, you've got to get one quickly." Today's guest on Connected is Brad Holton, founder of Proton Technologies. He and Greg discuss the top 3 cybersecurity concerns for dealers, the upcoming FTC Safeguards rule amendments deadline, and how Proton can help.

Providing an omnichannel experience is all about being able to help a customer no matter where they are. So how can you apply that concept to your service department? This week's guest, Mike Murray from GoMoto, shares his insights and offers advice for dealers who want to transform the customer experience at their store.

How can dealers stay on top of recalls? How do you know what's out there, where to focus, and how to attack them? This week, Greg is joined by the CEO of Recall Masters, Scott Alan, to shed some light on the topic!

Tired of all the extra work associated with paperwork? This week on Connected, Greg's talking about eContracting with a special guest--Maxine Olson from Volkswagen Credit. They discuss the ins and outs of eContracting and how it can benefit dealers, consumers, and lenders!

Are bad habits slowing down the reconditioning process at your dealership? This week, Brad Schafer returns to the podcast to discuss how automation can improve efficiency, increase productivity, and get vehicles front line ready faster.

"As much as I like selling cars, I believe we're here for more than just making money." This episode of Connected features an interview with Peter Boulware of Peter Boulware Toyota. Peter talks about how he got into the automotive industry, his football career, and why the concept of giving back to the community is so important.

How can dealers provide an omnichannel experience in their service drives? The dealerships having the most success are the ones who pair kiosks/technology with their service advisors. Todd Marcelle, founder of GoMoto, joins Connected this week to discuss how service advisors and kiosks can work together.

Dealers everywhere continue to be impacted by inventory shortages. This week's episode of Connected features an interview with Clint McLaren, General Manager at Wiesner of Huntsville, who talks about how his dealership has been acquiring vehicles and handling remote transactions.

What's the latest on the chip shortage? How will electric vehicles affect dealerships? Is the relationship between dealers, OEMs, and consumers changing as more technology is added to vehicles? We caught up with Cliff Banks, founder of The Banks Report, to discuss all of these questions and more in this episode of Connected!

"Doing the right thing by consumers turns out to be a very profitable thing for dealers." This week on Connected, Sean Reyes from Recall Masters returns for part two of his conversation about vehicle recalls.

Is there a recall crisis on the horizon? This week on Connected, Greg sits down with Sean Reyes from Recall Masters for the first episode of a two-part conversation. They discuss why this could be the perfect time for dealers to change how they approach handling recalls.

This week on Connected, we're pulling out all the stops. Greg welcomes a trio of special guests to talk about Retail Anywhere, the current state of the industry, and where Reynolds is headed. Featuring: -Chief Customer Ambassador Dave Bates -Reynolds President Chris Walsh -Senior VP of Marketing Kasi Edwards

"Identity theft is not a joke!" -Dwight Schrute Dwight is right. But there's a new threat to worry about: synthetic fraud. Greg sat down with Ken Hill from 700Credit to discuss how dealers can protect themselves.

Where is Reynolds and Reynolds headed in 2022? This week on Connected, Greg is joined by the perfect guest to answer that question: new Reynolds president Chris Walsh. Chris talks about what we're doing to improve relationships with dealers, plans to expand our footprint, and how we're working to make our customers more profitable.

Having an inconsistent F&I process can cause a host of problems that ripple throughout the entire dealership. This week on Connected, Greg talks with F&I Solutions Manager Adam Bealert about how dealers can stay compliant, profitable, and reputable.