CJ & The Duke

CJ & The Duke interview ServiceNow Master Trainer and mad scientist, Ben Forrest.  In this episode we talk about qualities of a successful learner, the evolution of ServiceNow training & NowLearning, and automating all the things... including personal lives. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built natively on Servicenow.  Ch...

CJ & The Duke have been working with ServiceNow for over a decade, so time for a fresh perspective.  We brought 5 month ServiceNow beginner Rico Johnson to talk about learning from scratch, building for practice, interview performance.  And then the Duke goes on a rant about years of experience for "starter" positions. Very special thanks to our sponsor, Clear Skye the premiere ID Governance &...

NowLearning 2.0 goes live on Monday, January 17, 2022 and CJ & The Duke spoke with Mark Scott and Jim Dlugosinski about it. We discuss new key features for ServiceNow learners, customers, and partners.  We talk about the hardest challenges and brightest future for the NowLearning platform. Very special thanks to our sponsor, Clear Skye the premiere ID Governance & Automation solution built...

CJ & The Duke sit down with Sr. ServiceNow Solution Consultant Steven Jefferson to talk about all the big flashy features.  We talk about - what makes low-code / citizen developer programs successful. - what is hyperautomation, and how do you get there. ALSO MENTIONED IN THIS EPISODE Steven's LinkedIn Profile Episode 26: Catalysts Episode 38: Outcomes Episode 30: Solving legit nightmares with...

The gloves are off.  CJ and The Duke take on the ServiceNow industry's blind spot: deployment documentation. - What's at stake - Documentation value - Is it REALLY that hard? - Components of good documentation - What do other SERIOUS industries think? ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is the founder of The Duke D...

CJ & The Duke discuss one of the most important workflows you should have on your ServiceNow platform: Terminations. - What's at stake - How to prep - Technical and process points to be aware of. - Measuring success ALSO MENTIONED IN THIS EPISODE - The Catalysts Episode - Perspectives with Matt Beran - WSJ:  It's time to get rid of the IT Department ABOUT US Cory and Robert are vendor agnostic...

CJ talks about how he plans to level up his consulting game and an AD management and automation app he's building on ServiceNow The Duke talks about his new approach to process deployments (especially ServiceNow ITBM).  Its also official, The Duke does ServiceNow recruiting! ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the founder of TekVoyant . Robert is t...

CJ & The Duke discuss what's up with the "ServiceNow Business Analyst" role that's been a mainstay of large implementations, but is getting way more discussion lately.  What is it?  How is it different from a Certified Implementation Specialist?  Where does it overlap?  What should you look out for? ABOUT US Cory and Robert are vendor agnostic freelance ServiceNow architects. Cory is the found...

CJ & The Duke discuss what they'd do if they had a well architected ServiceNow instance and a mega-budget.  Check out these awesome apps and let them know CJ & The Duke sent you!  Our List: Integration Hub Unifi by ShareLogic Virtual Agent Mobility Management Solution by Sakon Sandbox Instance VividCharts Phishbait Bootstrap by Dotwalk.io ( watch a demo here ) UPMX Discovery Admin ABOUT US...

CJ & The Duke decided to play out a thought experiment whereby the complexities of geographies and process areas were mitigated via new production instances, rather than exception management.  THIS VIDEO IS NOT ADVICE, it is simply testing what we think we know. WANT TO TELL YOUR STORY ON CJ&THEDUKE? Get in touch with us here ABOUT US Cory and Robert are vendor agnostic freelance ServiceNo...

CJ & The Duke host ServiceNow Developer Advocate Brad Tilton on a wide variety of topics.  We discuss Hacktoberfest, code snippets, the Docs program for api samples, ServiceNow source control, & the new UI Builder.  TONS of helpful links included! MENTIONED IN THIS EPISODE - Hacktoberfest - ServiceNow Dev Program Code Snippets - Submit API Samples to ServiceNow for Rewards! - Creator Toolb...

Ever wanted a reliable way to test yourself or others for the kind of wisdom that only comes from experience?  CJ & The Duke discuss overlapping product & market knowledge to reveal 6 areas that demonstrate ServiceNow wisdom.  We take on... Product :  Fringe use cases, experimental features, and immature features. Market :  Unmet use cases, emerging trends, and deviation from norm. See thi...

CJ & The Duke talk about small hidden gems and big new features they want to learn more about.  Topics include:  List calculations, interactive analysis, major incident management, communication plans, universal request, email digests, process automation designer, task outages, event management integrations. MENTIONED IN THIS EPISODE Episode 26 - Catalysts for Work Episode 24 - Keeping up with...

CJ & The Duke speak with our special guest, Tim Woodruff, about his new book release: "ServiceNow Development Handbook, 3rd Edition". We also speak about - the pace of ServiceNow expansion - learning in the early days - who we look up to And so much more TIM WOODRUFF - @TheTimWoodruff How to learn ServiceNow The ServiceNow Development Handbook (3rd Edition) Learning ServiceNow: Admin and Devel...

CJ & The Duke speak with our special guest, Deb Quinton, about her experiences as a customer on a large new ServiceNow deployment.  In this episode we discuss - What she wished ServiceNow implementation partners knew - What kinds of value are there? - What keeps her up at night about her ServiceNow implementation (and how to find talent) - What victories ServiceNow achieved - How the concept o...

CJ & The Duke talk about the ONLY thing that matters to ServiceNow deployments: Outcomes.  In this episode we talk about the nature of outcomes, outcomes as "the great litmus test" of deployment activity, outcomes as the North Star, and how outcomes are your keys to a killer ServiceNow career. Speaking of outcomes, you ever have a project go live but still nobody was happy about it?  If you fo...

With ServiceNow Rome release right around the corner, CJ & The Duke discuss their opinions on major changes to the platform and trends in the ServiceNow ecosystem.  More importantly, what those trends mean for you: the admins, devs, indies, and consultants. Shout out to sponsor IntegrityPro Consulting , a ServiceNow partner that brings serious Organizational Change Management to every deployme...

CJ and the Duke put some thought into the differences between a ServiceNow Architect and a ServiceNow Product Owner and why it matters.  They settle on mindsets and strategies of the ServiceNow Product Owner that can advance anyone's career no matter what they're doing in the ServiceNow ecosystem. Big thanks to sponsor IntegrityPro Consulting , a ServiceNow sales, services, training, & technol...

We lay bare certain unsaid truths in the ecosystem, embrace them for the truth they hold, and outline how we think these truths help us establish better design and implementation postures. We look at uncomfortable truths about the Service Portal, working tasks, OOB implementations, process adoption, and shortcuts. Big thanks to sponsor  IntegrityPro Consulting , a ServiceNow sales, services, train...

We discuss the unsurprising recent news of ServiceNow beating earnings and why we're still bullish on the company (not investment advice).  More importantly, we break down how this impacts YOU in a world where ServiceNow expands in so many directions.  How can you get your piece of the growing pie? IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with dee...

A MUST WATCH episode if you're looking to hire ServiceNow experts!!  We're joined by long time ServiceNow veterans' advocate Samuel Sussman and ServiceNow NextGen program graduate Brian Wyckoff join CJ & The Duke to discuss unique advantages that military service and training bring to ServiceNow work. Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant . Robert...

What happens when we hit the record button without a plan?  We talk about OCM, Docs, upgrade plans, and making your ServiceNow upgrades faster and smoother. Thanks to our sponsors, IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management.    Check out this partner showcase to learn more. Mentioned in this ep...

CJ & the Duke reflect on years of ServiceNow architecture experience and what architecture standards would have helped them.  We discuss coding, vendor, documentation, midserver, upgrade and migration, as well as roadmapping standards and more. IntegrityPro Consulting is a ServiceNow sales, services, training, & technology partner with deep expertise in organizational change management.   ...

CJ & the Duke back in the id governance and admin discussion talking with Ty Roach of Tygr Consulting about his RBEAM product: Role Based Entitlement Access Management.  In this episode we discuss all the real world benefits for having this kind of application. Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant . Robert is the CXO of VividCharts .  Stop spendin...

CJ & the Duke dive into Flow concepts so you can create and mature the best workflows possible in ServiceNow.  We discuss: - Mindset:  How process is unnatural, and that helps you focus on outcomes. - Catalysts:  How flows start (hint: it ain't just phone & catalot) - Visibility, Governance, and Automation: The maturities and purposes of flow - Mapping your flows:  Minimum requirements, ca...