AO on Air

As companies grow, they have the opportunity to expand the team. Life at ActiveOps is no different, as we have seen record growth across the globe. These new hires have a unique opportunity to integrate into the company culture and also push new ideas based on their previous experiences. This episode of "AO on Air" introduces two of these new team members. Jeremy Mendoza and Nick Avossa. Take a fe...

2022 begins with more uncertainty. One thing is for certain: managers and employees want better ways to balance the hybrid workplace. This episode of "AO on Air" discusses new innovations that deliver opportunities for companies, and specifically, managers to deliver balance back into a chaotic hybrid workplace. Everyone wants to feel in control, and this responsibility largely falls on the manage...

2021 found much of the same challenges as the previous year. However, despite all the talk of the chaos, companies began to balance operational risk with a new way of working. Join 'AO on Air' for an end-of-year visit with Richard Jeffery, CEO ActiveOps & Spencer O'Leary, CEO of ActiveOps USA in discussing the challenges and opportunities facing operations management. This podcast discusses se...

Join us while interviewing the author of "Digital Customer Service" and "The Effortless Experience". Listen in to AO on Air while we discuss the future of customer experiences. Whether vendors know it or not, customer service has changed dramatically. If you aren't delivering a seamless or effortless experience, you will likely be falling behind. Join us as we talk with Rick DeLisi about the new c...

Join us while interviewing Vicki Herrell, Executive Director of the Society of Workforce Planning Professionals ( www. SWPP.org ). How is your just-in-time workforce? We enjoyed visiting with Vicki to understand the role of WFM in the workplace in particular in the new hybrid workplace. We also review a recent SWPP survey and the effects of the pandemic on scheduling and planning a modern workplac...

Vaccination mandates for companies and how those policies will be implemented have created a question for managers of their employees that will be difficult to answer effectively – Who is eligible to safely work and from where? Join 'AO on Air' and Gretchen Philips, EVP North America explain how ActiveOps has the unique position of managing employee’s activities is about performance, well-being, a...

Join us while interviewing author of From Breakdown to Breakthrough. How resilient are your relationships? Michael is an experienced coach, educator, author and facilitator who has worked with high-tech organizations and their leaders for over 30 years (or something like that). We discussed how leaders can address wellness, turnover, culture and productivity issues by creating more social resilien...

The new modern workplace will host a variety of innovations and cultural changes. However, despite all the talk of digital transformation, nothing truly happens until an organisation's people get on board to facilitate and participate. Join 'AO on Air' and Richard Jeffery, CEO ActiveOps, in discussing the immediate challenges and opportunities facing operations management in large enterprises. Thi...

EPM was not invented in response to the pandemic, though the pandemic has increased interest in the line of products designed to track employee activity throughout the workday. But the concept of ethical EPM is rather new. It stems from the fine line employers must walk between employee surveillance (generally accepted as poor for employee engagement and morale) and EPM, which emphasizes employee...

AOTv Live: The 3 essentials for Hybrid Work to actually work The Future Fit Hybrid Workforce: The Live Broadcast. ActiveOps will be broadcasting on LinkedIn Live and AOTv a series of hybrid work related events aimed at helping enterprise operations utilise technology and analytics to drive better and more timely decisions as they implement new ways of working. The broadcast is designed to address...

Proving a job well done! There are many business leaders and vendors that know how to build an ROI to start a project. These are in the typical format of spreadsheets. However, the sustainability of true transformations tends to lead to big outcomes, and gaining recognition is vital for funding and team growth. At the same time, asking operations leaders to now be marketers of the transformation c...

After more than a year of remote work, companies, particularly executives, are anxious to get teams back in the office. While there are a lot of options, there are a few things you must do to avoid a toxic work environment. Join AO on Air and Guru Jayasimha, Strategic Account Manager at ActiveOps, in discussing the immediate challenges facing large operations contemplating a Return to the Office....

Hybrid operations are here to stay. Join AO on Air and Jane Lambert, GM ActiveOps AsiaPacific in discussing the immediate challenges facing large operations migrating into the future of work. This podcast will highlight key focus areas for large scale operations in Asia Pacific and the rest of the world. Will your hybrid operations strategy differentiate your business?