The BHPH Morning Show

In the comment section of this event, please locate the link to the Facebook post where we posed the question in BHPH Success on 2/25/25 about pricing a Vehicle Service Contract (VSC). Great feedback has prompted a few more questions. We'll open "Part 1" of this conversation tomorrow LIVE at 11 eastern. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTu...

Let's go simple! In measuring BHPH and LHPH portfolio performance, we sometimes dive into some deep analysis. On this Friday episode, we'll zoom out and take a wide look at a number that is easy for everyone to pull together in minutes. We'll look at one simple ratio on a broad pool - big operations and small ones. Join in to see if you find this metric and comparison to be relevant. Find the BHPH...

How do you sell and maintain trust with your customers. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement...

Kristin Acosta, GM at Sorensen Auto Plaza in Iowa, returns to break down their approach to (and extraordinary success in) collections. Kristin last joined the Morning Show on January 10th as we reviewed their static pool results across almost 3,000 sales. Their net charge-offs are VERY low! Now, she joins us to take viewers inside the philosophy they adopted years ago and explain how it translates...

BHPH and LHPH dealers know that repos cost them in direct profit (the charge-off) and at least short-term cash flow (missed payments). Of course, there's the cash value of the repo itself to consider. How else does the charge-off cost us mathematically and financially? We'll dig deeper on this Friday episode. Viewers might be surprised to see what the projections reveal. Find the BHPH Morning Show...

Fractional CMO Casey Stanton joins this Wednesday episode to talk high-level marketing. What works, what doesn't and the latest tools and tech. Plus, we'll ask about how to craft the message to help BHPH & LHPH dealers earn the signature of more car buyers. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed,...

There were tons of numbers. And, there were questions from "front row" dealers and moderators. On this Friday broadcast, NC dealer Casey Litaker joins to discuss his takeaways from yesterday's virtual mastermind which essentially asked "Is my 2025 business plan achievable?" Tune in all 11am EST to be part of the interactive chat as we recap the pieces of the plan, explore the limitations, and shif...

It happens. Folks sometimes believe they've been wronged. Businesses get sued on occasion. On this White Hat Wednesday, Ohio Attorney Allison Harrison with ALH Law Group joins to talk about how that process typically goes down when the threatening documents list the dealership as the defendant. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , Link...

Does anyone know what is a "good" lead conversion rate? What about "great?" Georgia dealer Jack Carter joins along with Florida dealer Ysmael Bouchard as we break down the available numbers and talk tips for getting more leads behind the wheel! Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am...

On this Wednesday, BHPH dealer Ken Yang joins to dicuss the things we know about the customers that we serve in this industry. What are some foundational common threads across every state in the union? What should new dealers know in order to be more successful in closing deals and managing their BHPH or LHPH portfolios? Join us LIVE at 11 EST to be part of the interactive chat. Find the BHPH Morn...

Join us for a conversation with Jeff Martin, CEO of NIADA to discuss what the association is working on in 2025. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #et...

Are you a good leader? What exactly does it take? Join this White Hat Wednesday as we play a 12-minute video from Simon Sinek and react to his TED Talk presentation of "Why good leaders make you feel safe." We're LIVE at 11 EST. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where w...

A low down payment does NOT have to mean a bad outcome with the loan. So says Kristin Acosta, GM of Sorensen Auto Plaza in southwest Iowa. We can now say it, too. At White Hat Coaching, we analyzed 2,952 of their sales. The numbers and resulting graphs don't lie! Seeing this information might just change your perspective on deal structure and applicant qualifications. Find the BHPH Morning Show on...

Customers driving the wheels off the vehicle they financed with you? Based on the Facebook threads alone, it happens a lot. What can be done? On this White Hat Wednesday episode, it won't come as a surprise that we're offering some White Hat Ways to approach the situation. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook ever...

Brent Carmichael starts his new role as NIADA's Director of Ed on Monday! After 19 years with NCM as a 20-group moderator, this well-traveled and widely-respected consultant and speaker is taking on something new. For those of us in the BHPH/LHPH space, we couldn't expect to have anyone with more knowledge of the business of automotive self-financing spearheading education at the national level. F...

Today is the start of a new year! On this White Hat Wednesday broadcast, we're "zooming out" to take a wide look at this important industry. From our unique vantage point, we'll be sharing the top 3 problems we see in the BHPH and LHPH segment and offering solutions. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon,...

W-2? 1099? Dividends? Well-known industry CPA Hugo Sanchez joins this Friday episode to break down the advantages and disadvantages of the various options. Plus, we'll ask him when it makes sense for dealers to give themselves a raise ... for stellar performance, of course. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook eve...

Tulsa area Buy Here Pay Here dealer Calvin Ruth has grown his business in recent years. Now, he's taken another big step forward! On this Friday episode of the BHPH Morning Show, Calvin joins to tell his story of overcoming challenges, finding solutions and, now, acquiring real estate for expanding his service operations. Tune in at 11 eastern to join the interactive chat. Find the BHPH Morning Sh...

Earlier this year, we asked all DMS providers in the Buy Here Pay Here and Lease Here Pay Here sector to create (for all their users) a summary report to identfy all changes in principal across a date range. Dealer Controlled Solutions (DCS) made it happen! Their COO, Michael Sansone, took time to chat with us and share why they directed their development team to take on the project. On this White...

Trying to compare your BHPH business to others? Are they on a different software? If so, the report headings and formulas are not likely to be the same. Plus, business practices vary. The latter probably won't change. But, on this Friday episode of the BHPH Morning Show, we'll share our plan to turn the fruit cake that is BHPH data into something much better! Find the BHPH Morning Show on Video (L...

All BHPH and LHPH dealers want for Christmas is on-time car payments. But the customers' kiddos are hoping for a magical Christmas morning. With just 2 weeks to go, budgets are being stretched and emotions are running high. On this White Hat Wednesday episode of the BHPH Morning Show, we'll offer some tips on how dealers can cut down on both frustration and repo counts this holiday season. Find th...

Want a way to quickly assess your BHPH profitability? Here you go! On this Friday broadcast, we'll introduce an ultra-simple way to create a P&L snapshot of sorts. Tune in to hear how we recommend separating "front-end" sales from "back-end" financing. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, &...

Why give time (and perhaps dollars) to community outreach? Why step in to become part of the fabric of the neighborhoods near you? On this White Hat Wednesday episode of the BHPH Morning Show, we'll speak to the why and the how. [Hint: This will be a component of February's White Hat Certification Course] Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on You...

The dates are set. White Hat Way will be issuing the first certificates to dealers who complete the course in February. What makes a "White Hat Dealer" stand out from the rest? On this White Hat Wednesday (live at 11 eastern), we'll run through that list and share highlights of the curriculum as it stands. Plus, we'll explain how dealers will ultimately benefit from holding that certificate. Find...

Howdy, y'all. It occurs to me that who wears the badge as the steward of data (and more) in our treasured BHPH/LHPH industry is an important thing to decide. I believe that most of us want the same thing there. We want somebody who will operate with integrity to protect what could be misused in the wrong hands. Personally, I know that there's a TON of good that could be done with that wealth of in...