Collision Coffee Talk

You have got to hear the latest developments across the world of insurance, OEM and collision repair. Grab your cup, this one is a bit crazy! GM Website Revels Deeper Issues with Certification and Locator  The Consolidation Game Has Ended, or Is it Now Just Being Played With Independent Shop Owners  Dramatic Changes On The Horizon For DRP Contracts That Will Effect EVERY Bodyshop  3M Gives Award T...

As Fall approaches, major developments continue in the Collision Repair Industry.  Tesla faces new legal challenges, hackers target original equipment manufacturers, and Copart intensifies its stance against bodyshops and repairable vehicles.  Meanwhile, Michigan has issued strong guidance to insurers regarding claim handling in a recent total loss case.

It’s Labor Day and we know it’s not just us who is working in the collision repair industry. This morning we’re going to tackle some uncomfortable topics and call out a few problems. 0:00   Welcome 5:19   DRP Fails Post Repair Inspection… Shocker 22:02   EV Sales Are Dumping 24:26   Michael Jordan Sued For NASCAR Text Messages??? 25:37   OEs Stop ADAS Level 3 Production As Stocks Fall 27:58 Tesla...

Collision Coffee Talk: Insurance Claims, Mental Health, Tesla Fire, DRP Repair Issues, Industry News • Collision Repair Industry Updates • Insurance Claims Explained • Mental Health in Collision Repair • Tesla Fire Incident Discussion • Direct Repair Programs (DRP) and Vehicle Safety Challenges • Consumer Education: Blending in Paint Repair • Bloomington Collision Center New Neighbor Announcement...

It's no secret how we feel about legal issues and Bad Faith situations. You'll want to check out this interview and see how it effects collision repair.  We're also going to talk about some of the comments left lately on past episodes.

Collision Coffee Talk: Are The Champion’s Crashing? ADAS Is Terrifying and Ransomware Attacks Increase   It’s true, we are the best at what we do, and this week’s Collision Coffee Talk says it all.  We’ll dive into the Moody’s financial downgrade of Crash Champions from stable to Negative. What does that mean, not just Crash, but for every MSO or DRP dependent shop in the industry. What are the ou...

It was an interesting week in the world of Collision Repair. As we kick off the first full week of August, lets talk about a few things.  The Absurdity of leaders in this industry  Caliber Files For Intial IPO  Is Journalism In Our Industry A Hoax?  Tesla is hammered by a Jury in Florida and the DMV in California  Are current pay models holding back the industry  State Farm Allows Interns To Handl...

All jokes and memes aside, it is now official from the US Government... Ford officially sucks at making vehicles.  No reallly, they now hold the record for most recalls issued in a single year by any OE EVER and it's only July. Still plenty of them to raise that number to something that most likely no OE will ever take from them.  But, how does that effect the way bodyshops approach collision repa...

The Just Jack Award(s) Introduced  Progressive Makes Class Worthy Legal Error with DV Letter  OEs Going After Their Own Dealers?   They Don’t Make Em’ Like They Use To! Late Model vs Classic Collision  Replevin Cases Increasing On East Coast  AI Lawsuits Increasing 

Welcome to Monday July 14, 2025 and Collision Coffee Talk. In this episode we cover  Insurers and LKQ Corporation List Used ADAS Sensors as Parts In Estimating Systems  State Farm Doubles Down On Seatbelt Safety Inspections As Included  Progressive Adjuster Defines A fail in Negotiation With Bodyshop  CARSTAR shop in NY With Repair Fails Found In Post Repair Inspection  Kentucky Updating Total Los...

It's late but it's here.  In this episode of Collision Coffee Talk we'll Discuss:  Using AI for Vehicle Repair Or Claims Communication  Clownsultants Need To Know Their Role  Driven Brands and State Farm Make Huge Safety Decision  Auto-Owners Allows DRPs Total Loss Charges  Toyota Steps in Legal Nightmare  WA Insurance Commissioner Starts Board To Oversee AI Use in Claims. 

After a miss last week due to court, we're back and taking on some people and organizations in the industry head on.  CCC is Canceling Customer Accounts  I-CAR Does The Right Thing WIth Their Board... Sorry SCRS  Progressive Claims #1 Insurer  Hertz Is Scanning Cars For Damage At Airports  MA Storage Lawsuit Favors Insurer

Overall a pretty peaceful week for us, but more jobs slashed around the industry even in associations.  So we're asking, what do you want to see change? What are you upset about?  Fire off your issues!  Ohh yeah, Aftermarket Parts continue to cause more problems and it's putting consumers lives in danger.  Shelter Insurance is re-forming total loss units to bring bodyshops under control. Yeah, you...

While it was a very... very slow week in the collision repair news world it was at least a strange one!  Bodyshop liablity and Fentanyl claims  New Jersey sents RTA bill to the floor  Speeding by Make and Model??  Cargo ship carrying EV and Hybrids catches fire south of Alaska  Mazda Recall is reminder to Estimators to check every time. 

As a news week it was slow, but that does not mean there isn’t a lot to talk about. Kristen dives in on some things that have been bothering her and the industry lately.  CCC and Carfax Saga Continues CCC and BMW Make Announcement  Dangers Of An LLC  Drive By Inspection Liability  Direct Repair As a Weapon

It was a week of double takes.  DRP shops complaining about DRP programs and CAPA complaining that they some people were making knock off copies of their certification. You really just can not make up that amount of comic irony.  In other news;  The former CEO and Chairman of the Board of Progressive dies in a Tesla crash  Tesla seems to want to review shop estimates before the custome can see the...

Episode 35 is packed with anger and irony!  What is happening with the Senate hearings questioning State Farm and Allstate? Why shops should NOT be sharing the video or making any comments.  Why are adjusters so hard to deal with these days?  Gerber has a hiring freeze and big plans  Insurers continue to file lawsuits against bodyshops  Tesla is really terrible at insurance claims  Wisconsin relea...

Take a week off and there is so much to catch up on!  More MSOs Cancel Leases  asTech Spiral Continues  Teardown and Storage Laws Why Insurers Say No   OE Credibility  OE Liability  OE Defense  What’s On The Shelf : PPG Pete The Painter 

It’s no secret that Kristen has a temper, but she has never been this mad with an insurer before. Stick around for all of this episode. Shops Removed From DRP Programs  OE (Tesla) Removing Shops For Insurers  Report Calls For More OE Shops??  asTech Continues Problems  Progressive Supervisor In BIG Trouble!  Progress On RTA Bills  P&M Inflation Continues 

You’re going to be shocked but we’ve got another State Farm Problem! 

It's a double dose of State Farm Drama this morning as we discuss their recent and sweeping labor rate regression along with some cases of MSO's being assigned claims AFTER customer selects independent bodyshop.  Add to that a bodyshop executive is rumored to have been fired over Post Repair Inspections and the California Insurance Commisioner is eating and drinking his way around the world. 

The water is not the only thing rising around the collision repair industry this week.  The Collision Collective is firing up.  What's the real problem with SCRS Blend Study  State Farm Takes New Low In Total Loss Handling  Should Paint Companies Be Involved in Certified Collision  California Keeps Attacking Shops  Glass Association Files Anti-Trust Complaint Against Safelite 

Isn't always the way it goes. You take a few days off for Spring Break and the whole industry seems to implode!  Kristen came back to an inbox full of emergencies and problems. Some of them will make you think it's April 1st not March 21st.  In this episode:  Who owns a bad calibration?  Collision Collective  Women in Collision  Stolen Total Loss by Insurer  State Farm Files Replevin Suit  Solera...

This week:  - Honda Cited For Privacy Violations Could Impact Certified Collision Programs  - The Old Guys in Sports Coats Have Had Their Day, Don't Fit In Move Your Career and Business In A New Direction  - Gerber Lays Out Financial Troubles That Really Are The Whole Industry  - MSOs Are Sending Out Notice Of Non-Renewals On Lease Agreements  - Do We Really Need More Techs?  - Insurers Forget Pas...

Good Morning! Farmers Adjusters Beg State DOI to help them  ADAS Legal Issues Present new Problems  State Farm and the Tinder Box Date Missing Total Loss Vehicles  Safelite Settles $31 Million Fraud Case  USAA Hit with $114 Million bad Faith Verdict  California Shop caught in bait trap by the BAR  Arkansas Attorney General sues Allstate  Will Tariffs Affect Collision Repair?