Business Talk

We are delighted to welcome Dr. Phil Klaus, a globally recognized leader in Customer Experience Strategy and a foremost authority on Ultra High Net Worth Individual (UHNWI) research. In this episode, Dr. Phil Klaus will share valuable insights from his research on "Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies." To explore how business...

Workforce Ecosystems by Prof. Jeff Schwartz is a vital guide to navigating modern workforces that go beyond traditional employees to include contractors, freelancers, and partner organizations. As roles become more project-based and technology transforms how work is done, businesses must adopt new strategies for managing these interconnected ecosystems. Drawing on case studies, global surveys, and...

We are delighted to have Prof. Anuj Kapoor join us for today’s podcast episode. As a renowned academic and researcher in marketing, his expertise spans digital video advertising, AI-human interaction, and digital platforms, making him the perfect guest to share invaluable insights on these transformative topics. The rise of Artificial Intelligence (AI) has transformed industries and daily life, bu...

Professor Opher Baron offers profound insights from his research on the topic, "Autonomous Vehicles and the Evolution of Logistics: What’s Next for Transportation and Delivery?" This podcast episode delves into the transformative role of autonomous vehicles (AVs) in the logistics and transportation industry. With advancements in AI, IoT, and real-time data integration, AVs are redefining how goods...

Mindfulness and Business Education is a practical guide for educators in business schools, focusing on developing self-aware future leaders equipped to navigate volatile and complex environments. The book emphasizes the need for business schools to integrate mindfulness into teaching to foster better decision-making and leadership. Divided into three sections - Why, What, and How - the book explor...

The M&A Failure Trap: Why Most Mergers and Acquisitions Fail and How the Few Succeed offers a practical guide to understanding the pitfalls of M&A decisions. Based on a comprehensive analysis of 40,000 global cases, this episode explores why 70-75% of acquisitions fail, how to improve decision-making, and predict outcomes. It provides fact-based insights, key predictors of success and failure, and...

In this episode, we explore the intricate world of global marketing, and the strategies multinational companies employ to align their global brands with local consumer perceptions. As companies expand across borders, they face the dual challenge of maintaining a consistent brand identity while also adapting to the unique cultural, social, and economic contexts of each new market. Adapting to diver...

This episode explores how subtle behavioral cues can influence decision-making, enhance productivity, and drive meaningful outcomes in the workplace. Don't miss this insightful discussion on the power of behavioral science in transforming organizational dynamics! Prof. Hengchen Dai, a faculty member at UCLA Anderson School of Management, specializes in judgment and decision-making, leveraging data...

Major Trade-Offs by sociologist Prof. Corey Moss-Pech offers an eye-opening exploration of the relationship between college majors and entry-level jobs. Challenging the misconception that humanities majors lack practical skills, Prof. Moss-Pech reveals how these graduates effectively utilize their education in the workforce. Through nearly 200 interviews with students from engineering, business, E...

This episode explores the ethical implications of new technologies, addressing questions like whether technologies are value-neutral, the ethics of autonomous weapons, and the moral dilemmas of self-driving cars. The episode provides an accessible overview of technology ethics, covering topics such as AI, robots, brain implants, social media, and more. It examines how technologies shape individual...

Delegating work can help free up managers’ time and energy while empowering employees to take on meaningful tasks. However, previous research has highlighted that delegating decision-making can sometimes lead to employees feeling overly burdened. In a new paper, researchers explore the negative impact that transferring choice responsibility can have on delegator-delegate relationships. They propos...

In "The Data Economy," Prof. Laura Veldkamp explore the strategic role of data in modern economies, highlighting its impact on prediction, uncertainty reduction, and firm-level decision-making. Drawing on advanced macroeconomic and financial frameworks, they offer insights into how data influences production, pricing, market dynamics, and asset valuation. This episode provides valuable tools for p...

“Uncaged: A Good Girl’s Journey to Reinvention” is a powerful tale of self-discovery and transformation. Set against the contrasting backdrops of Switzerland and Greece, it follows Dr. Katia's journey from a life shaped by societal expectations and personal heartbreak to one of authenticity and freedom. Raised in a traditional Greek family, Dr. Katia strives to be the "good girl," excelling academ...

A new wave of digital e-commerce platforms is emerging, posing a challenge to industry giants like Alibaba and Amazon. Social e-commerce platforms - such as Shopify, BigCommerce, PinDuoDuo, and SEA Ltd. have successfully established a global presence by adopting innovative business models that surpass traditional approaches. This episode delves into the factors driving the rapid rise of social e-c...

This episode explores "products that grow," which adapt to users' evolving needs, offering benefits like cost savings and sustainability. Examples include reconfigurable toys, Tesla’s with software upgrades, and tunable eyeglass lenses. These products help companies build stronger customer connections, respond swiftly to market changes, and drive continuous innovation. Dr. Tojin Eapen explores cha...

A former IBM employee, Dr. James Cortada, provides an authoritative history of IBM, chronicling its significant influence on global business over the past century. Once an iconic force with its products and corporate culture shaping industries worldwide, IBM faced both triumphs and challenges, including near-collapse in the 1990s and a revival through strategic shifts and AI focus. Dr. Cortada del...

Herbert Simon emphasized the shift in bounded rationality from substantive to procedural rationality. Substantive rationality focuses on what we should prefer or believe, while procedural rationality examines how we determine those preferences or beliefs. Simon argued that the key task for bounded rationality theories is to develop a framework for rational inquiry under constraints. "Inquiry Under...

This podcast episode explores the extraordinary leadership lessons captured in Prof. Michael Useem’s widely acclaimed book, The Leadership Moment. The book recounts nine gripping stories where leaders faced moments of immense challenge, risk, and decision-making under pressure. Each story highlights the essence of leadership in navigating triumph and disaster while offering timeless lessons for in...

We are delighted and honored to host Dr. Moshe Bar, the renowned Israeli cognitive neuroscientist, on Business Talk. Dr. Moshe Bar currently serves as the head of the Gonda Multidisciplinary Brain Research Center at Bar-Ilan University in Israel. He also served as the former Director of the Cognitive Neuroscience Lab at Harvard Medical School and Massachusetts General Hospital. Dr. Bar earned his...

Let’s extend a warm welcome to Dr. Charles-Henri Besseyre des Horts as he joins us on our podcast. Prof. Charles-Henri, Emeritus Professor at HEC Paris, holds dual doctorates from the University of Aix-Marseille and UCLA. He is the past-President of the AGRH (The Francophone Association of Academics in HR is a distinguished organization comprising over 1,000 members from 20 Francophone countries,...

Let’s extend a warm welcome to Auden Schendler as he joins us on our podcast. Auden is the Senior Vice President of Sustainability at Aspen Skiing Company, leading initiatives in clean energy, policy advocacy, and climate activism. He spearheaded the only coal-mine-methane-to-electricity project in the U.S. and serves on the board of Protect Our Winters, mobilizing the outdoor industry as a politi...

We are delighted to welcome Prof. Patrick Regnér from the Stockholm School of Economics and Prof. Ivar Padrón-Hernández from the Institute of Innovation Research, Hitotsubashi University. Both the faculty members will share their invaluable insights from their latest research on the topic, "Navigating the Complexities of Local Rules: Strategies for Multinational Firms." This engaging discussion pr...

We are delighted to welcome the highly esteemed Prof. Hanna Halaburda to join us today. Prof. Hanna Halaburda became part of the NYU Stern School of Business in September 2019, where she serves as Associate Professor of Technology, Operations, and Statistics. Her research delves into how technological advancements are reshaping economic dynamics and transforming business strategies and market inte...

Please join me in warmly welcoming Prof. Rajeev Sharma to our podcast. Prof. Rajeev Sharma, a former faculty member at the Ravi J. Matthai Centre for Educational Innovation (1996–2017) at IIM Ahmedabad, has had an illustrious career in education and psychology. He has been a Visiting Scholar at the University of Michigan and has extensively researched educational innovation, first-generation learn...

Let’s extend a warm welcome to Prof. Venkatesh Shankar as he joins us on our podcast. Prof. Venkatesh Shankar is the Harold M. Brierley Endowed Professor of Marketing and Academic Director, The Brierley Institute of Customer Engagement, Cox School of Business, Southern Methodist University. He is also the Chair of Marketing Accountability Standards Board Advisory Council. His areas of specializati...