The Claim Game

EPISODE SUMMARY In this episode of The Claim Game, Jeremy sits down with Joe Murphy, the CEO and Co-founder of Checkpoint EHR. Joe shares his unique journey from the high-paced world of telecommunications to the mission-driven sphere of behavioral health technology, focusing on Checkpoint's core value: "Simply, period". Joe discusses how Checkpoint is working to move EHR systems into the backgroun...

EPISODE SUMMARY Welcome back to The Claim Game, the podcast that helps you turn claim denials into deposits! In this episode, we're diving into the second territory on our RCM board: patient registration. Jeremy and Kathryn Zug zoom in on the very first stage of this process—intake—and explain why perfecting it is so critical for both your practice's reputation and bottom line. Kathryn explains th...

EPISODE SUMMARY In this episode of The Claim Game , Jeremy Zug interviews Maya Topitzer, the founder of Breksey, an AI-powered client relationship management (CRM) tool built to help clinicians run their private practices like thriving businesses. The discussion dives into a critical, often-overlooked pain point for practice owners: patient registration. Maya explains that patient registration is...

EPISODE SUMMARY In this episode, we're taking a strategic pause to get a behind-the-scenes look at the very game we’re playing by talking to a game changer himself, Uriah Guilford. He's a licensed therapist, group practice owner, and the head nerd at Productive Therapist, a virtual assistant company that serves providers in private practice. We're diving into the complexities of the patient regist...

EPISODE SUMMARY Welcome back to The Claim Game! In this episode, Jeremy and Kathryn Zug shift from the "Credentialing" territory of the RCM game board to a new, crucial area: Patient Registration . They explain that while credentialing is about getting your player piece on the board, patient registration is about getting other players—your patients—onto the board so you can actually start playing....

EPISODE SUMMARY In this final installment of the credentialing series, Jeremy and Kathryn Zug break down how practice owners can track and measure the success of their credentialing efforts using a KPI dashboard. They explore five essential KPIs—insurance revenue target analysis, time to contract, application completion accuracy, credentialing efficacy, and application denial reasons—and explain h...

EPISODE SUMMARY In this episode of The Claim Game, Jeremy and Kathryn Zug dive into the final stage of credentialing: Stage Six, "Manage and Review". While many providers believe that credentialing is a one-time process, this stage is crucial for avoiding unexpected denials and even ejection from payer networks. The hosts compare ongoing credentialing management to maintaining a car after you've b...

EPISODE SUMMARY This week on The Claim Game, we’re taking a deep dive into the nuts and bolts of one of the most stressful parts of private practice: credentialing. Jeremy sits down with Kay Ward, the founder and CEO of Lanyard Health, a health tech platform that's reshaping how providers get credentialed and stay on top of their status with payers. Kay, who’s been in the credentialing game for 15...

EPISODE SUMMARY This episode of The Claim Game, "Accessing the Board," features an insightful interview with Cathy Gilbert, an expert with over 30 years of experience in the healthcare industry, including leadership roles at major national payers like Magellan and Beacon Health Options. Cathy shares her unique perspective from the payer's side of the table, demystifying the complex and often frust...

EPISODE SUMMARY This episode of The Claim Game marks a pivotal moment in the credentialing journey: the final initiation where you truly claim your network territory. Jeremy and Kathryn Zug guide you through the crucial stages of reviewing and finalizing a payer contract, helping you navigate the fine print that can make or break your practice's financial health. This is the stage where you transf...

EPISODE SUMMARY In this episode of The Claim Game, Jeremy and Kathryn Zug tackle the often-dreaded "credentialing black hole" – that period of frustrating silence after submitting your insurance applications. They equip you with a game-changing strategy to transform passive waiting into an active, strategic process. This episode zooms in on Stage 3 of the credentialing process: application follow-...

EPISODE SUMMARY Join Jeremy and Kathryn Zug in this tactical episode of The Claim Game as they dive deep into the initial stages of the credentialing process: information gathering and application completion. This episode is packed with essential tools and strategies, moving beyond a general overview to provide clear, actionable steps for practice owners and administrators. Kathryn outlines precis...

EPISODE SUMMARY Is your practice tired of wrestling with insurance denials, deciphering EOBs, and watching your revenue slip through the cracks? You are not alone! Welcome to The Claim Game, the podcast designed to cut through the confusion and provide you with the best practices for revenue cycle management (RCM) success. Join Jeremy and Kathryn Zug as they simplify the complex landscape of RCM,...

EPISODE SUMMARY Welcome back to The Claim Game! In this episode, Jeremy and Kathryn Zug zoom into the first critical "territory" on your Revenue Cycle Management (RCM) game board: Credentialing. This process is your entry point to accepting insurance, and understanding its nuances is key to your practice's success. The Zugs break down the decision between handling credentialing yourself (DIY) or o...

EPISODE SUMMARY Are you selecting insurance payers based on hearsay, hoping that more volume automatically means more revenue? You're not alone! In this episode of The Claim Game, Jeremy and Kathryn Zug dive deep into the strategic art of payer selection, dispelling the myth that simply paneling with everyone will lead to a thriving practice. They break down how to align your insurance choices wit...

EPISODE SUMMARY In this special "Game Changers" episode of The Claim Game, Jeremy Zug sits down with Dan King, co-founder and in-house counsel at Fireside Strategic, to get a behind-the-scenes look at the evolving landscape of healthcare. Dan, a former M&A lawyer and executive coach, shares his unique journey and reveals how his "aha moment" led him to prioritize the human side of business in...

Is your practice wrestling with insurance headaches? Welcome to The Claim Game, the podcast designed to cut through the confusion and provide best practices for revenue cycle management success. Join Jeremy and Kathryn Zug each week as they break down complex billing processes, share real-world solutions, and help you turn claim denials into deposits. It's time to win The Claim Game! Get full acce...