The BHPH Morning Show

It's Michelle's birthday. It's an opportunity for her grateful co-host to celebrate her and the many things she does for the Morning Show, White Hat Way and our industry. Plus, we'll share updates from the NIADA Convention after the first full day. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at...

Acting today as your BHPH roving reporters, we'll share the latest from Las Vegas - the site of the 2024 NIADA Convention. Tune in for updates on today's important vote regarding the confirmation of the President-elect. Plus, there's news for dealers on the DMS front. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon...

Monday's vote in Las Vegas may prove to be historic. Our widely-respected dealer guest, Shawn Richardson, joins to discuss the upcoming confirmation of NIADA's President-elect. This vote is different than most years. It's controversial. Many feel strongly about what the decision represents. On this Friday broadcast, we'll read the news and react to what the articles say and what they don't say. Pl...

Considering a DMS switch? On the heels of an awful experience with a well-known provider, we're bringing this subject around again. There are some important questions to ask before signing on - best asked of the "other" references. On this White Hat Wednesday, we'll offer our agnostic observations. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube ,...

We know Mr. Gordon "Gordy" Tormohlen. You should, too. His tenure as Board President of the National Independent Auto Dealer's Association (NIADA) wraps up in exactly one week. On this Monday broadcast, we'll catch up with this franchise dealer turned BHPH dealer as he recounts the experience of serving as president as well the Association's achievements of the last year. Join us LIVE at 11am EDT...

Dealer Tim Evans (SC) is among those to speak at the NIADA convention in a few weeks. As someone who has worked for years to improve his company's hiring practices, Tim will join this Friday broadcast to offer some "pro tips" for dealers. Tune in LIVE at 11 EDT to learn how to land and retain more talent on your team! Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Sho...

The expo hall at the this month's national convention will be full. In a matter of days, dealers will be walking the aisles and sizing up the options when it comes to providers - GPS, DMS, transport companies, auction houses, capital, reinsurance and on and on. On this White Hat Wednesday, we'll offer an important element to consider when making such choices. Find the BHPH Morning Show on Video (L...

True of false? The impact of sales volume in BHPH is very different than it is in the retail/cash business. We think 'true.' In this Monday broadcast, we'll talk through the math of "delayed" sales in BHPH and LHPH. In particular, we'll breakdown the numbers associated with the peaks and valleys dealers often experience in the self-financing auto sector. Find the BHPH Morning Show on Video (Live o...

How much down payment is typical? Percent of price? Percent of cost? And how flexible can you afford to be and still have a successful loan? In this Friday broadcast, we'll share the numbers and what dealers have to say about this subject. Their answers may surprise you! Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every...

Final episode of recapping the "things I've learned" on my consulting journey. We'll wrap up with more of the "squiggly lines" (intangible) elements, fitting for a White Hat Wednesday. We'll talk about some of the life's most important subjects - the things that are about "more than" Buy Here Pay Here. Dont miss the chance to hear what this seasoned coach has to share about the stuff that matters...

More "things I've learned" in my consulting career. On this Memorial Day episode, we'll review the list of some of the more significant lessons and how they can (and do) help dealers today. This holiday episode also offers a good chance to introduce #bhphactionables. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon,...

"Consultant" and "Trainer" first appeared on my business cards in the September of 2000. Oh, the things I have learned since then! This Friday episode will focus on "What I knew then" that is still true today. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle...

This used car industry has a chance to make an important statement. To do so, making it about more than "him" or "her" or even "dollars and cents" will be the fastest way to achieve the most. Join this LIVE episode of White Hat Wednesday as we move the conversation to something bigger. There's an incredible opportunity to collectively do some good. It's time to speak up! Find the BHPH Morning Show...

Is your overhead running high? About average? Expert guest Brent Carmichael with NCM Associates returns Monday to talk operating expenses in BHPH and how dealers can know if their numbers are in line with industry benchmarks. Catch the broadcast at 11am eastern to ask your questions LIVE of the guy with all the numbers! Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning S...

Some BHPH and LHPH dealers are reporting a drop in leads and sales. In this Friday broadcast, we'll offer 5 things to examine before throwing more dollars at advertising. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) tal...

White Hat Weds: Disclosing Defects Why disclose the flaws and defects on used cars? Tune in to this White Hat Wednesday episode as we offer some of the reasons and ways to win more sales today and more referrals tomorrow. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim...

Episode 1 in a series about understanding the behaviors of the customers we serve in the Buy Here Pay Here business. What are the factors that make some customers stop communicating and stop paying? And, how can dealers and their teams keep the conversations going and the payments coming? In today's episode, we'll focus on the accountability factor. Find the BHPH Morning Show on Video (Live or Arc...

How is your BHPH or LHPH portfolio REALLY performing??? In this Friday broadcast, we'll have a look at a new metric that forecasts CASH in a way that is important for dealers to monitor. For most, this is the stuff that really matters in tying current performance to anticipated cash yield. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn...

Junk Yards of San Antonio??? Nope. Jellied Yams with Spiced Apples??? Nice try. Tune in to this White Hat Wednesday broadcast at 11 EDT as we explain why we believe you'll be seeing more of this hashtag. We'll also offer some reasons that sharing it could benefit independent dealers in every corner of the country. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LI...

It's ready! White Hat Way is releasing (free) to dealers a short customer survey designed to collect info like 1) the most important factors in choosing where to buy, 2) their "attitude" about car dealers , and 3) where they rank TRUST in making their choice. Dealers will decide what drawing rewards to offer, if any. We'll collect the data and report results back to participating dealers. Surveys...

What makes your BHPH paper more valuable? Even if your're not looking to sell, the liquid value of your assets is always good to understand. On this Friday podcast, expert guests Jimmy Rambo and Eric Batchelor join to answer our questions about APR, LTV, recourse, etc. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mo...

Best practices? KPIs? Benchmarks? Blueprints? What are and where are the targets that dealers in BHPH and LHPH can use as a guide to success? On this White Hat Wednesday, Texas dealer Chris Donnelly joins to share his experience from other industries and his own quest for "success recipes." Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn...

Want to avoid overpaying??? Or being locked in too long? We thought so! Join this Monday broadcast to hear some tips (from us as well as your fellow dealers on Facebook) about what to check and how and when to open a dialog with any and all of your vendors. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, &amp...

Wow! 300! In this Friday broadcast, we're recounting (from Las Vegas) our favorite moments, things we've learned, etc. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finan...

Performance data in our industry of BHPH/LHPH is woefully lacking. Why?! On this White Hat Wednesday, we'll examine all the different places that usable data exists and what/who stands between dealers and benchmark info. Find the BHPH Morning Show on Video (Live or Archived) Find the BHPH Morning Show LIVE on YouTube , LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim a...