Tearsheet Podcast: Exploring Financial Services Together

Welcome to the Tearsheet Podcast. I’m Zack Miller. Student lending is undergoing a significant transformation. Earnest Earnest has refinanced over $10 billion for over 124,000 people, helping them pay off their debt and giving them the financial capital to reach their goals. The company combines design and data to build an innovative model for consumer lending, available through a simple, easy to...

Welcome to Tearsheet’s Outlier Briefing. This subscriber-only content is exclusive for our Outlier members. We go deeper with subject matter experts, to take actionable steps that can impact your business and practice. Rina Plapler has been working in brand strategy for over 20 years. That means she’s worked with many of today’s top financial brands with market positioning, messaging, and their pr...

Welcome to the Tearsheet Podcast. I’m Zack Miller. Artificial intelligence in finance has long been overhyped, but AI is making an impact in lending decisions. Online lender Upstart exemplifies how the set of technologies can expand lenders’ inclusiveness without necessarily taking on any more risk. Paul Gu, a co-founder at Upstart, joins us on the podcast to talk about his firm’s new AI-powered c...

Welcome to the Tearsheet Podcast. I’m Zack Miller. SMBs have taken it on the chin during this crisis. Nicole Jass, senior vice president of small business and fraud products at FIS joins us to discuss how small business needs have changed and how FIS has responded with product and an evolving product roadmap. The payments technology firm has rolled out upgrades and new products for customers in th...

A global perspective on fintech helps Broadhaven Ventures cross-pollinate customer experience best practices from the U.S., Europe, Latin America and Asia. Today’s guest is Michael Sidgmore, who is a partner at Broadhaven Ventures, a venture capital fund affiliated with Broadhaven Capital Partners, an independent fintech investment bank. Broadhaven Ventures has investments in known fintechs like C...

Welcome to the Tearsheet Podcast. I’m Zack Miller. A lot of monoline financial firms look a lot like banks nowadays. Rebundling, as we like to call it in the industry, is happening. You don’t need to look further than Betterment, a fintech firm whose roots were as a robo-adviser. The firm has been rolling out more banking functionality and the firm’s president of retail, Mike Reust joins us on the...

Welcome to the Tearsheet Podcast. I'm Zack Miller. Call volumes into banks have gone up 10x during the pandemic. Wait times have been hours at the peak of the crisis. Chatbots and other forms of conversational AI have been deployed to help. But they're not quite there yet. Tearsheet's Sara Toth Stub recently wrote a story about where chatbots are useful and where they aren't. After a lot of hype,...

Welcome to the Tearsheet Podcast. I’m Zack Miller. When COVID hit, call volumes surged. Customers were calling their banks and financial institutions out of fear. Banks had to scale this volume while simultaneously transition their customer service staff to work from home. Vijay Balasubramaniyan is CEO of Pindrop which provide many of the top banks and insurers with voice authentication and fraud...

Welcome to the Tearsheet Podcast. I’m Zack Miller. Todays’s guest is Jemma Wolfe. She’s the head of Launch with GS, Goldman Sachs’ $500 million investment strategy in funding early stage companies built by diverse teams. Through Launch With GS, Goldman is trying to increase access to capital and facilitate connections for women, Black, Latinx and other diverse entrepreneurs and investors. Since it...

Welcome to the Tearsheet Podcast. I’m Zack Miller. As fintech matures, many of the early pioneers in the space are realizing how important it is to become a user’s primary account. Wealthfront, which began as a robo-adviser, looks a lot like a bank nowadays. The company recently rolled out new checking account features. Chris Hutchins is the Head of Autonomous Financial Planning at Wealthfront. He...

Welcome to the Tearsheet Podcast. I'm Zack Miller. Today’s guest is Jud Linville. Jud has decades of experience in financial services and payments, heading up Citi Cards and American Express’ consumer services. He’s now a senior advisor at investment firm General Atlantic. He joins us to discuss the threats and opportunities within financia l services and how fintech and Big Tech are competitively...

Welcome to the Tearsheet Podcast. I'm Suman Bhattacharyya. As merchants face new obstacles amid COVID-19 and shelter-in-place mandates, Square is working to smooth their transition to digital. Today’s guest is David Rusenko, Square’s head of e-commerce. Rusenko, who founded website builder Weebly in 2006, has been working with Square since 2018, when Weebly was acquired by Square for $365 million....

Welcome to the Tearsheet Podcast. I’m Zack Miller. Today’s guest is Theodora Lau, the founder of Unconventional Ventures. When you listen to her, Theo challenges the industry to do better. Instead of producing another colored metallic debit card, she’d like to see real financial innovation that helps the people hurting the most. The unemployed. The poor. The older demographic. We discuss the finan...

Welcome to the Tearsheet Podcast. I’m Zack Miller. A few years back, and the term ‘crowdfunding’ was pretty popular in fintech circles. We do'n't really use that jargon anymore and many of the biggest players have naturally matured into digital wealth management platforms. YieldStreet is one of those platforms — since inception, investors have deployed over $1 billion in asset classes like real es...

Welcome to the Tearsheet Podcast. I’m Zack Miller Launching a new firm in the face of this global crisis takes fortitude. Timing couldn’t be worse. Or could it? Demand for different types of digital payments is ramping. That’s the space Qolo (https://qolo.io/) plays in. A bit like Marqeta, a bit like Fiserv, the company was launched by a team with a lot of payments industry experience to be a next...

Welcome to the Tearsheet Podcast. I’m Zack Miller. There are so many fees in the credit card processing market. Fattmerchant, which started almost a decade ago, set out to simplify things with the market’s first subscription, all you can eat, pricing for merchants. As the firm has matured, it’s grown into an integrated payment technology provider that continues to simplify the payment experience f...

Welcome to the Tearsheet Podcast. I’m Zack Miller. Deposit Solutions has an open banking solution that connects customers and banks. Working in 20 European countries, the company has 30 million depositors on the platform with €25 billion in deposits. Now, Deposit Solutions is active in the U.S. We have Phillipp von Girsewald, Deposit Solution’s CEO in the US. on the podcast to talk about what chal...

Welcome to the Tearsheet Podcast. I’m Zack Miller. When you talk to the founders of many of the leading challenger banks, you sense that they each have a touch of revolutionary in them. They see the present financial services system as broken — some more, some less — and their firms are out to provide better options for the bulk of people out there. Stuart Sopp’s the CEO of Current. Growing up thr...

Welcome to the Tearsheet Podcast. I’m Zack Miller. In March, Credit Sesame debuted its banking offering, Sesame Cash. Since then, more than 200,000 customers have signed up, with thousands of new accounts per day, putting Credit Sesame among the fastest growing digital banking service providers in the U.S. 62 percent of Credit Sesame’s 15 million registered users have expressed interest in Sesame...

Welcome to Tearsheet’s Outlier Podcast. This subscriber-only podcast i exclusive for our Outlier members. We go deeper with subject matter experts, to take actionable steps that can impact your businesses and practice. To get access to the full audio and transcripts, head on over to Tearsheet and apply to become an Outlier member(tearsheet.co/outlier). The Consumer Financial Protection Bureau rece...

Welcome to the Tearsheet Podcast. I’m Zack Miller. The PPP government aid program in the US continues to put a strain on the banking sector. We’re hearing an increasing number of stories of how traditional institutions are partnering with fintechs to navigate through the crisis. Anvil is one of those fintechs servicing traditional banks and FIs. The company, which replaces PDF forms with online wo...

Welcome to the Tearsheet Podcast. I’m Zack Miller. One of the most exciting stories of this generation of fintech firms is Galileo. Recently acquired by SoFi for $1.2 billion, Galileo now provides the payments and banking backbone via APIs to many of the top names in the game — Chime, TransferWise, Robinhood and Bluevine. Firms like these use Galileo to open accounts and issue cards. Clay Wilkes f...

Welcome to the Tearsheet Podcast. I’m Zack Miller. Banking systems were put to the test, surviving the impact of the current pandemic. In many cases, this crisis accelerated digital transformation programs. There is increased demand for digital solutions that require banks to seriously think about their legacy tech stacks and models. Joining us on the podcast is Rajashekara Visweswara Maiya, Finac...

Welcome to the Tearsheet Podcast. I'm Zack Miller. Small business demand fo government relief is at record levels. Bigger banks, for the most part, have forsaken SMBs. Smaller banks and fintechs have emerged to service small and medium businesses with streamlined loan processes, technology, and new onboarding tools. Tearsheet's Sara Toth Stub wrote a story on he challenges SMBs are facing in this...

Welcome to the Tearsheet Podcast. I’m Zack Miller. Today’s guest is Ronald Oliveira, the U.S. CEO of challenger bank Revolut. Ron has a lot of experience in the traditional side of banking as he takes over the reins for the European fintech’s efforts stateside. We discuss the challenges and opportunities of the US market. Ron describes the firm’s product rollout cycle for Revolut, which wants to b...