Merchant Sales Podcast

I've seen thousands of credit card processing statements during my eleven years in this industry. Reading and understanding them is a bit easier for me now. Allow me to give you some keys to interpreting statements on tier pricing. There are some ways to know if the prices are competitive...

Reading and understanding credit card processing statements is difficult. But today I’m offering good news. This episode will give some simple solutions.

The road to success is paved with well-established relationships. This week's episode features a conversation with Hawkins Siemon, Founder and CEO of Elevate Payment Alliance, on building long-term value through well established relationships. Frequent contact with merchant clients is key, he says. Plus, Patti reviews things to watch out for when negotiating contracts with upstream partners, and J...

The merchant sales process has changed a lot over the last few years. To stay on the cutting edge in sales, changing your own sales process is crucial. The number one key to developing the sales process is...

Insights on building a successful business, merchant-pricing and consumer payment preferences Marc Beauchamp talks with James about is book How to Survive & Thrive in the Merchant Services Industry, which he describes as a blueprint for elevating an MLS's business. James continues his ongoing explanation of pricing models, this week focusing on the concept of passing along merchant processing cost...

For merchant sales professionals one habit is more important than any others! This is a common theme for experienced or brand new agents. Here are some unique tips to help you develop that all-important habit.

Helping merchants tame the charge-back demon Merchants lose billions of dollars a year to unnecessary charge backs. In this week's episode, Gary Cardone describes how Chargebacks9-1-1 leverages data and analytics to drive down charge backs, and by extension card declines. Plus, Patti discusses how the Internet of Things could change payments, and James explains the pros and cons of subscription ra...

In this week's episode, Vijay Sondhi, CEO of NMI, explains how NMI works with ISOs to help small & mid-sized businesses compete with the big guys through omni-channel enablement. James describes the pros and cons of flat rate pricing. And Patti reports on the latest trends in credit and debit card payments and acquirer rankings.

Compliance is always a challenge! There are regulations and rules which apply to surcharging fees. Today I’ll discuss some interesting trends regarding these as related to the use of debit cards.

Learn how one ISO minimizes churn with merchant options for passing along costs to customers Phil Ricci, Vice President of Sales Operations at Clearent, describes how Clearent supports different paths to success in helping merchants pass along card processing costs to customers. Options include cash discounting, surcharging, and a combination of the two. Plus James explains tiered pricing and Patt...

Help merchants boost revenue by up to 11% with intelligent reconciliation Troy Zentner, CEO and Co-Founder of Gold Star Payments, describes a revolutionary approach to reconciliation; that helps merchants realize revenue bumps upwards of 11%. James explains the pros and cons of Interchange Plus pricing. And Patti reviews the latest trends in corporate payment frauds.