Collision Coffee Talk

It might not be steering and it might not be Tortious Interference, but too many adjusters are engaged in practicing law without a license, lets talk about it.  Also:  - Paint Labor hours going in the wrong direction  - Oklahoma Looking To Pass Bill to Stop bad rebuilds  - STOP looking for easy buttons. It may cost you more than you can imagine. 

It is better to thought an idiot then to type and prove it!  In this episode we cover the claims and public posting by Liberty Mutual Safeco and Allstate Adjusters.  - State Farm AA rating changed to Negative and placed on credit watch!  - Bodyshops and their Bills continue to march through legislation  - Are bodyshops charging too much for 'teardown'? - Are you talking to a human or AI when scann...

The saga around asTech and their agreement with GEICO took a shocking turn on Monday February 24, 2025. In an email sent to Repairer Driven News (RDN), asTech Senior Vice President of Marketing Kennedy Taylor stated information shared in a video by Mike Reynolds, Mobile Automotive Services Solution President in December of 2024 around a radio interview that also featured Chris Chesney, Repairify V...

I was a slower than normal week in the news, but the things that popped up deserve some discussion.  - Arkansas passes law that leinholders must be on all payments even rental  - State Farm moves to eliminate OE glass from use  - BOI is back on for shop owners  - What is a Constructive Total Loss? Can an insurer total a car regardless of how much the repairs cost?

It’s Monday February 17, 2025 and we’ve got another content jammed edition of Collision Coffee Talk. The only NON-Sponsored podcast in the industry. This week we cover: - New insurance companies that face insolvency and liquidation. - Allstate DEMANDS blog site Futurism remove article or make extensive “corrections” via change request format similar to auto repair estimates. - asTech parent compan...

Last week was an hurried episode due to class, but now she has all the time and a lot of people…. We mean things to talk about.  - Why industry meetings miss the point of the math problem  - Liberty Mutual employee post generates lots of questions for potential lawsuits - Why Kristen picks on DRP shops  - What’s happening the next few months with training

- Insurers using comparative negligence in attempt to reduce total loss fees. State Associations pushing bills that may have tough consequences for shops.  - CCC hosting webinar training for insurers that shops should listen in and learn.

- Repairfy (asTech) and Kinderhook lawsuit allegations and documents. - Ford BlueCruise Under NHTSA Investigation AM Headlamps May Be Future Issue - US Treasury Department releases study on Auto Insurance - Bargain Deals For Material On Facebook Could Be Deadly - Insurers Total Cars With Little To No Damage Click here to download Court filing: https://bit.ly/4hmZs2n Click here to download Federal...

In this episode we cover another company sinks under the leadership of Tony Aquila (formally Solera).  - Honda wins ADAS lawsuit out of New Jersey  - Car theft is on the rise. Find out what cities and states and how it affects Bodyshop liability  - State Farm hired atty gives shop a compliment and agrees they should be paid. 

Nope it's not a comic book addition of Bizarro World. But you're going to want to listen to this one.

First Coffee Talk with Kristen in 2025 and we've got a lot to cover.  Insurers Continue To Consolidate  CCC Wants To Help Insurers Reduce Expenses, Asking Shops to Pay Them More  AsTech Serves as Warning To All As Lawsuits and Public Awareness Increase Around ADAS  Critical Thinking Around Policy Limits  Automotive IA Claims School Benefits

First, we're skipping next week so Kristen went longer than normal. Some year end thoughts on what's happening in the industry and who needs to exit immediately. We also include a list of companies we believe have earned your business in the things they have done to help collision repairers and the things they have refused to do when, even when offered great money.

Did you know that OEM software recalls now account for 43% of OE recalls?  Did you know that the scan tool you use is what is talking to the software? Why would you not want to use the OE tool?  Add to the list insurance companies are being sued for data privacy, the laws around text messaging customers, Federal Transparancy laws and a coaching session with insurance adjusters...  Yep it's a lot,...

There is a lot going on in the industry and one of them may cost a shop some felony charges. Take a listen to the latest Collision Coffee Talk. Download the documents here: https://bit.ly/3ZImE4Y

After a holiday week it's a pretty quiet Monday. We chat about the changes in the shop around vehicle repair and planning for 2025, alternatives in estimating, itemizing for DRPs and Claims School.

Kristen is back talking about the issues from the past week in the collision repair industry.  - Insurance companies denying payment of total loss fees  - Stop sending in a ton of pictures with estimates  - Why can't shops understand electricity  - NEW claim school launching in February

It's Monday and we're talking the most common question Collision Hub receives. Insurance company adjusters steering or tortiously interfering with customer choice in collision repair. We'll also talk about a $2.5 million dollar HR lawsuit won by a shop and the need for solid HR policies in your business.

Aftermarket Part Safety Recall...What is a Supplement and the Role of Insurers? asTech Thinks They Know What Is Good For Shops (and employees)