Business Essentials

Before making a big impact as a sales consultant, Tony Gattari was a leading sales manager at Harvey Norman. And for decades since, Tony’s shared his sales wisdom with some of Australia’s leading brands and sales teams. He explains how sales works in the modern world of business. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com...

Mandy Holloway isn't a fan of your typical performance management appraisals which allow managers to hide behind a system. Instead, she says, managers should talk with their staff more often and in a meaningful way. Mandy outlines the seven types of conversations you should have with your team members on a regular basis to help motivate them and ultimately increase the business's performance....

A lot fewer businesses have gone broke in the last 12 months than during “normal” times. Kate Carnell, Australian Small Business and Family Enterprise Ombudsman, says it’s a consequence of JobKeeper and other benefits to support businesses during the COVID-19 pandemic. When JobKeeper entitlements expire on March 28, it will be a real concern for a lot of companies. Kate Carnell s...

When it comes to social media, it can be hard to keep up, especially as you consider how to tackle your communications for 2021. Should you be on TikTok? What is Clubhouse? Kate Fennessy, social media marketer and Director of Paperboat Digital, discusses 7 trends to keep in mind as you approach your social media strategy, what to block out and how to get the best results for your business. Kate al...

It may not be yet but soon - perhaps very soon - employers will start entreating their staff back to the office. But what happens when employees resist the move and simply say “No”. This will be the start of a difficult conversation between employer and employee, says Athena Koelmeyer of Workplace Law. But the legal rules are clear. Business Essentials Daily is produced by: SoundCartel...

Before you do anything, before you take out an ad or write a blog post, understand what your target market wants and needs. That advice is from marketing consultant Hunter Leonard, Founder and CEO of Silver & Wise. He’s surveyed thousands of business owners and shares more than 30 years of marketing experience by listing his seven key principles for marketing success. Business Essentials...

No, the US sharemarket didn’t collapse when Donald Trump left office. In fact it’s been busier than ever, there and here…on top of which we’ve had share price manipulations on a grand scale, take Reddit, for example, and then, there was Silversqueeze. What was that all about? Elio D’Amato, investment consultant and commentator, has the answers as he discusses his vie...

Managing a team is not set and forget. Tony Gattari, Achievers Group, Founder and Managing Director, likens it to sport – your players have a KPI scoreboard which keeps them on track every single day. Tony says if you want to improve the performance of your team members, you must set regular targets and keep revisiting them. Tony's a stickler for performance review meetings. They’ll ke...

Are you and your staff slowly heading back to the office? (COVID restrictions permitting, of course!) It’s not easy to manage. Not everyone’s as enthusiastic about it as you might be, so don’t be surprised if your request is greeted with a “Thanks but no thanks boss - I’ll see you on Zoom!”. Leading demographer Mark McCrindle has been researching the latest on w...

Consumers are spoilt for choice. Confronted with so many shopping options every day, people perform shortcuts in their purchasing decisions. But building brand value is more important than short-term sales results. That's according to Troy McKinna, Co-Founder of Agents of Spring, who identifies four keys to building brand value: find your consumers' most valuable problem; design a clear solution t...

The frontline of business is customer service. That's where we engage with customers and – hopefully – persuade people to buy. But, why do some frontline staff fail? It comes down to a lack of empowerment, according to customer service expert, Michael Carrick. When people feel empowered, they're much better at helping others. When we take care of our own people, Michael insists, our pe...

The profession of selling has been hijacked by the bad behaviour of a few, leaving a negative perception about selling and salespeople as a whole. That's according to sales expert Sue Barrett, Founder of Barrett Consulting Group, and she’s determined to reverse that perception with her Selling Better manifesto, a set of principles to help the profession reclaim and practise the true essence...

Be aware of Business Email Compromise (BEC) scams warns tech expert, Steve Sammartino. He says that scams like these are increasing as improved technology allows scammers to impersonate you and your business. Steve explains what they are and how to protect yourself from them. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for pr...

Show humility, be open and transparent, and be comfortable within your own skin. Those are some of the qualities of good leadership. Tony Gattari, Founder and Managing Director of Achievers Group, says charisma isn't necessarily the way to achieve great leadership – instead it's making yourself vulnerable and open with your team, and having brutally honest and fearless conversations to build...

If a high amount of trust directly affects your bottom line, as Harry Mills proclaims, how then do you build, or re-build, that trust with customers? Harry is CEO of the Aha! Advantage and he says finding something special in common helps build a bond. It's all about communicating warmth, and Harry provides tips on how to get customers to buy into the relationship. Business Essentials Daily is pro...

With the summer holidays well and truly behind us, it's often now that key staff leave for another company. That's according to recruitment specialist Geoff Balmer, who explains why they might head out the door and what you can do to prevent that from happening. Business Essentials Daily is produced by: SoundCartel soundcartel.com.au +61 3 9882 8333 See omnystudio.com/listener for privacy informat...

One of the many consequences of COVID-19 has been the lack of human connection. While technology has filled the gap, it’s as important as ever for businesses to provide that human touch and meaningful customer experience. Customer service expert, Jaquie Scammell, discusses how companies can gain a competitive advantage by developing a successful service culture. Business Essentials Daily is...

Start on time, finish on time and have an agenda. Sounds simple, but how often do we find ourselves in meetings that don't follow these three principles? Les Watson, author of ‘Get Back An Hour In Every Day’, discusses how to free up your time at work by following some wise management strategies, along with some innovative ideas to relieve time pressures. Business Essentials Daily is p...

“Innovate or die!” How often have we heard that? But as business leaders, we don’t have to come up with the bright ideas. Ally Muller, Managing Director, GOYA Consulting reminds us that some of the greatest ideas come from within our own businesses – from people who work for us day in and day out, who know the problems and most probably the solutions too, as long as we&rsqu...

What's likely to drive customers away from your door, never to return? Research shows some underlying factors which will eventually mean survival or not for your business. Entrepreneur, Neville Christie uncovers the reasons why customers become cynical about who they buy from, and he suggests ways to make sure that cynicism doesn’t apply to you. It's all about innovating and ensuring you're...

So, you’ve survived COVID – so far. But at what cost? And as government support reduces, how will you manage to rebuild a viable business into the future? According to Angela Winton, Head of Mazars’ Banking and Finance team, there has never been a more challenging time to secure business finance. Are you prepared? And are you talking to the right people at the right bank? Busines...

Is the legal profession in a time warp? Lucy Dickens believes it is. She’s a lawyer, a leader in legal innovation, and author of a new book titled 'It’s time to do law differently'. Lucy says there’s a new generation of lawyers and legal firms who are keen to do just that, but it’s hard going for many who find themselves up against entrenched attitudes. …oh, and let&...

It’s something a lot of people would never admit to being. Insecurity manifests itself in many ways but can have a devastating effect if left unchecked and unresolved. Jaemin Frazer has made it his life’s mission to help people overcome their insecurities. He’s founder of The Insecurity Project and author of Unhindered: The Seven Essential Practices for Overcoming Insecurity. In...

As much as we'd wish it, not all staff are high achievers. In fact, some people don't perform up to scratch. So, what can you do about them? Karen Gately, CEO at Corporate Dojo, has nine solutions to get those underperformers on track. It's about acting early, decisively and honestly; and it's about being able to handle an upfront conversation to deal with performance issues. Business Essentials D...

Brian Sands was facing a world of hurt during the global financial crisis in 2008-09. He was the  Managing Director and major shareholder of a construction business which was bleeding money. By adopting a different mindset and developing a leaner and smarter roadmap, not only did he stop short of the insolvency cliff, his business grew to 100 million dollars. Reference: Purchase a copy of Bri...